Vodacom’s TOBi chatbot allows subscribers to self-RICA
The telco says this is a convenient way to self-RICA, while observing COVID-19 lockdown social distancing requirements.
Robinson Distribution partners with Smarsh Archiving
The Smarsh product offers an archive solution in one central system with the ability to search and cross-reference across all channels, says Robinson Distribution.
Telcos will respond to R2K surveillance stats request
Vodacom, Cell C and Telkom have received Promotion of Access to Information Act requests from the Right2Know Campaign and say they will respond within the prescribed 30 day period.
R2K gives telcos 30 days to provide surveillance stats
The Right2Know Campaign has filed PAIA requests with SA's four major telecoms operators to provide statistics about how often they hand over sensitive customer information.