African Bank completes omni-channel digital push
The bank’s custom-built IT platform enables customers to access services and switch seamlessly across complementary channels.
Digitisation, COVID-19 prompt reduced headcount at Absa
The bank reduces its total number of employees by 1 200 and institutes a hiring freeze, citing COVID-19 ramifications, combined with its digital strategy implementation.
South African banks snub social media conversations
In the new Banking Sentiment Index, Nedbank and African Bank emerge as the most responsive, while Discovery Bank is the worst at responding to customer queries.
Digitisation, COVID-19 prompt jobs bloodbath at African Bank
Automation has led to redundancies and required the bank to evaluate its current resource capacity, which may necessitate reducing duplication of functions.
SA banks scramble to quell Experian hack aftermath
Local banks activate risk-mitigation measures following the hacking of credit bureau Experian, which left the personal details of millions of South Africans exposed.
African Bank in COVID-19 digital transformation offensive
The bank ramps up its use of technologies as consumers opt for digital channels during the nation-wide lockdown.
Banks urged to balance digital convenience, human engagement
A survey shows customers are placing far more emphasis on perceived value and the need for banks to retain a human touch.
EX is a fundamental component of CX
CX is the sum of many different actions performed consistently over time, based on a foundation of intent.
Becoming your own password
Imagine never again having to waste time creating 'secure', 'memorable' passwords.
African Bank automates customer interaction
Through Talend's Enterprise Administrator functionality, African Bank gained the advantage of having full control and monitoring capability.
African Bank looks to LaserCom
The company was awarded the national contract for all of African Bank Investment's printed statements.