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2:30

African Bank completes omni-channel digital push

The bank’s custom-built IT platform enables customers to access services and switch seamlessly across complementary channels.

4:20
Nov 25, 2020

Digitisation, COVID-19 prompt reduced headcount at Absa

The bank reduces its total number of employees by 1 200 and institutes a hiring freeze, citing COVID-19 ramifications, combined with its digital strategy implementation.

4:10
Nov 9, 2020

South African banks snub social media conversations

In the new Banking Sentiment Index, Nedbank and African Bank emerge as the most responsive, while Discovery Bank is the worst at responding to customer queries.

2:30
Oct 29, 2020

Digitisation, COVID-19 prompt jobs bloodbath at African Bank

Automation has led to redundancies and required the bank to evaluate its current resource capacity, which may necessitate reducing duplication of functions.

4:50
Aug 20, 2020

SA banks scramble to quell Experian hack aftermath

Local banks activate risk-mitigation measures following the hacking of credit bureau Experian, which left the personal details of millions of South Africans exposed.

3:00
Jun 11, 2020

African Bank in COVID-19 digital transformation offensive

The bank ramps up its use of technologies as consumers opt for digital channels during the nation-wide lockdown.

2:00
Mar 18, 2020

Banks urged to balance digital convenience, human engagement

A survey shows customers are placing far more emphasis on perceived value and the need for banks to retain a human touch.

2:00

EX is a fundamental component of CX

CX is the sum of many different actions performed consistently over time, based on a foundation of intent.

3:50
Jun 28, 2013

Becoming your own password

Imagine never again having to waste time creating 'secure', 'memorable' passwords.

3:40
Jan 23, 2013

African Bank automates customer interaction

Through Talend's Enterprise Administrator functionality, African Bank gained the advantage of having full control and monitoring capability.

1:20
Mar 23, 2011

African Bank looks to LaserCom

The company was awarded the national contract for all of African Bank Investment's printed statements.

1:40
May 7, 2009

African Bank chooses Datacentrix, HP

The bank has opted to implement HP desktops and notebooks.

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