White paper: NICE presents contact centre compliance 2019 survey
A survey executed by Vanson Bourne shares the concerns, challenges and plans for contact centres tackling compliance.
Whitepaper: Three factors that influence a distributor’s productivity
Understand productivity in a broader sense – from optimising processes and giving your people the best tools available, to making your existing capital assets more efficient.
White paper: Executive guide to the NTT Security 2019 Global Threat Intelligence Report
Improve your company’s resilience and embark on the journey to world-class cyber security.
White paper: Digital transformation of tax administration
IOTA views incorporating the digital world within the taxpayer experience as the highest priority for tax administrations going forward.
White paper: Realising the power of enterprise data
Data has the potential to transform businesses by creating new markets, growing revenue and driving fresh opportunities.
White paper: Increasing necessity of digitalised CX in insurance
Predominantly being noticed as a business retention method, the steps taken towards customer experience (CX) improvement were more on the reactive side rather than proactive.
White paper: Why power systems will overtake x86 servers in the in-memory database marketplace
Why power systems will overtake x86 servers in the in-memory database marketplace.
White paper: SAP HANA-IBM Power Systems: who benefits?
IDC says there are four types of businesses that can benefit from running SAP HANA or S/4HANA on IBM Power Systems.
White paper: Alleviating printing pains in educational institutions
Reducing costs, simplifying IT admin and empowering users to print on demand with print management software.
White paper: Managing the enterprise IOT landscape
Millions of things connect every day to the Internet of things. By 2020, they'll generate 600ZB of data annually.