The future of VOIP
Tools such as Bria Enterprise are designed to provide easy-to-deploy unified communications and collaboration solutions for businesses and resellers.
AI in cloud contact centre: Gearing up for 2022
While an agent listens to a customer during a phone call, AI can run in parallel and search a knowledge base for answers, while allowing the agent to focus on the customer interaction.
Companies: Keep connected
ScopServ’s softphone SCOPCOMM can operate via a Web page and the HTTPS protocol or delivered by the SIP protocol via a mobile application.
The future of team collaboration
IT teams must address workers’ use of multiple platforms that are not integrated with each other or with existing business applications and enterprise communications platforms.
Powerful solutions for telecommuting
VPN access will allow employees to access the company network from home.