MultiChoice hastens call centre automation with AI-powered chatbot
The bot can clear decoder errors, check balances, reconnect products, make payments, manage holiday access and change viewing packages.
Is your chatbot POPIA compliant?
When a business uses a chatbot, a lot of real-time data about end-users may be obtained during the conversation, says Maison Samuels, candidate attorney at Webber Wentzel.
Learn how to use intelligent bots to up your CX game
An iOCO webinar on 4 May will unpack how to improve customer experience while reducing costs per contact.
How AI, chatbots help Telkom gain strategic insights
Telkom's AI lead to talk about using AI and automation to improve customer experience, at #ITWebBI2021.
Customer expectations soar, loyalty drops
Omnichannel and AI are coming to the fore as enablers of customer experience, according to Freshworks.
Integrate an AI chatbot into your omnichannel contact centre software
Enghouse Interactive’s chatbot is able to talk to customers as if it were a person, naturally, fluently, and through any channel.
Pandemic drives contact centre revolution
The COVID-19 pandemic is catalysing dramatic change in contact centres across Africa, says Freshworks' Vishal Chopra.
Vodacom uses chatbot to enhance customer engagement
TOBi the chatbot provides the mobile operator’s customers with quick and easy access to information during the nationwide lockdown.
Teens in AI, Redhill School get girls hacking AI solutions
Redhill School partnered with Teens in AI to host the first ‘Girls in AI’ hackathon and encourage female presence in tech.
UJ intros chatbot to improve registration process
The University of Johannesburg says its chatbot provides instant answers to most common student queries.
Cape Town eyes boosting customer support with chatbot
The city hosted a hackathon, in partnership with SAP SA, in the hopes to create a live chatbot for its Web site.