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2:40

MultiChoice hastens call centre automation with AI-powered chatbot

The bot can clear decoder errors, check balances, reconnect products, make payments, manage holiday access and change viewing packages.

6:00

Is your chatbot POPIA compliant?

When a business uses a chatbot, a lot of real-time data about end-users may be obtained during the conversation, says Maison Samuels, candidate attorney at Webber Wentzel.

2:20
May 3, 2021

Learn how to use intelligent bots to up your CX game

An iOCO webinar on 4 May will unpack how to improve customer experience while reducing costs per contact.

1:40
Mar 8, 2021

How AI, chatbots help Telkom gain strategic insights

Telkom's AI lead to talk about using AI and automation to improve customer experience, at #ITWebBI2021.

2:40
Mar 5, 2021

Customer expectations soar, loyalty drops

Omnichannel and AI are coming to the fore as enablers of customer experience, according to Freshworks.

7:40

Integrate an AI chatbot into your omnichannel contact centre software

Enghouse Interactive’s chatbot is able to talk to customers as if it were a person, naturally, fluently, and through any channel.

2:50
Oct 12, 2020

Pandemic drives contact centre revolution

The COVID-19 pandemic is catalysing dramatic change in contact centres across Africa, says Freshworks' Vishal Chopra.

2:20
May 7, 2020

Vodacom uses chatbot to enhance customer engagement

TOBi the chatbot provides the mobile operator’s customers with quick and easy access to information during the nationwide lockdown.

4:30
Mar 10, 2020

Teens in AI, Redhill School get girls hacking AI solutions

Redhill School partnered with Teens in AI to host the first ‘Girls in AI’ hackathon and encourage female presence in tech.

1:30

UJ intros chatbot to improve registration process

The University of Johannesburg says its chatbot provides instant answers to most common student queries.

1:40

Cape Town eyes boosting customer support with chatbot

The city hosted a hackathon, in partnership with SAP SA, in the hopes to create a live chatbot for its Web site.

1:50
Jul 2, 2019

Tech-savvy, empowered consumers call the shots

Customer experience is more important than products released or services rendered, says Genesys.

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