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Freshworks
2:00

Upheaval, more work for IT in 2021

A Freshworks/ITWeb webinar on 28 January will outline the key trends and top priorities for CIOs this year.

3:20
Nov 26, 2020

Now is the time to ‘right size’ IT service management

Improving contact centre agent productivity had become a greater concern as employees work from home and experience more challenges.

2:20
Nov 18, 2020

Pandemic puts IT service desks under pressure

Make sure your service desk is right-sized, advises Freshworks ahead of a webinar on IT service management.

2:00
Oct 20, 2020

Survey: Is COVID-19 impacting CX in South Africa?

Take our CX survey and you could win a R3 000 Takealot voucher.

2:50
Oct 12, 2020

Pandemic drives contact centre revolution

The COVID-19 pandemic is catalysing dramatic change in contact centres across Africa, says Freshworks' Vishal Chopra.

1:10
Oct 6, 2020

The state of CX in SA survey goes live

What impact, if any, has COVID-19 had on your customer service?

0:40
Oct 5, 2020

eBook: Building a recession-proof contact centre

A 12-step guide to maximising customer loyalty while optimising costs.

2:50
Sep 23, 2020

Get IT out of the office to boost employee engagement

A webinar hosted by Freshworks, in partnership with ITWeb, focused on technology’s role in employee engagement.

0:30
Sep 18, 2020

eBook: The buyers’ guide for customer service software

Defining the key principles behind the software purchase decision.

3:00
Jun 26, 2020

Post-COVID customer service: Evolve or lose business

Customer expectations have changed dramatically during the lockdown, says Freshworks.

3:20
Jun 17, 2020

One in three firms look to AI to boost customer experience

About a third of SA firms are experimenting with using AI in customer service, while 16% have already deployed it.

4:40
Jun 11, 2020

AI’s role in customer service

Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.

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