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Freshworks
0:40

eBook: The ultimate guide to AI in customer service

Deliver contextual and effortless experiences at scale.

1:20

AI & CX survey: Integration is the biggest challenge

The ITWeb and Freshworks survey aimed at unpacking how SA businesses are integrating AI into their CX strategies, is in its final week.

4:20
Apr 22, 2020

Taking customer service omnichannel

Omnichannel customer service has evolved into supporting customers with continuous and connected experiences across channels of their preference.

0:50
Apr 20, 2020

Survey examines role of AI in customer service

ITWeb and Freshworks are running a survey to find out how SA firms are integrating AI into their CX strategies.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

0:40
Aug 5, 2019

White paper: The new rules of customer engagement

Customers want experiences marked by immediacy, personalisation and convenience.

0:50
Jul 29, 2019

White paper: The ultimate guide to omnichannel customer service

How to create seamless cross-channel experiences and win customers for life.

4:00
Jul 18, 2019

Keeping up with the modern customer

Businesses need to leverage technology to make customer experiences seamless across multiple touchpoints and allow them to have context-enriched conversations.

4:40

New rules of customer engagement

Delivering a good CX requires an understanding of the rising expectations of today's customers and their rules of engagement.

3:20

SURVEY: Business leaders admit to not ‘fully understanding’ AI

An ITWeb survey reveals that 14% of respondents have only partially deployed AI.

4:20
May 2, 2019

Chatting with bots

We've become accustomed to encountering chatbots online, but it's still early days for the contact centre chatbot in South Africa.

4:50
Apr 5, 2019

I get by with a little help from a chatbot

Freshworks has taken an omnichannel approach to customer service, using chatbots to service simple requests and human interaction for more complex issues.

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