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Freshworks
3:00
Jun 26, 2020

Post-COVID customer service: Evolve or lose business

Customer expectations have changed dramatically during the lockdown, says Freshworks.

3:20
Jun 17, 2020

One in three firms look to AI to boost customer experience

About a third of SA firms are experimenting with using AI in customer service, while 16% have already deployed it.

4:40
Jun 11, 2020

AI’s role in customer service

Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.

1:20
Jun 11, 2020

eBook: The ultimate guide to customer support productivity

How to optimise your support for maximum customer delight.

1:30
Jun 9, 2020

Freshworks outlines path to better CX

AI is key to better, faster customer service in the new environment, says Freshworks.

0:40
May 19, 2020

eBook: The ultimate guide to AI in customer service

Deliver contextual and effortless experiences at scale.

1:20
May 13, 2020

AI & CX survey: Integration is the biggest challenge

The ITWeb and Freshworks survey aimed at unpacking how SA businesses are integrating AI into their CX strategies, is in its final week.

4:20
Apr 22, 2020

Taking customer service omnichannel

Omnichannel customer service has evolved into supporting customers with continuous and connected experiences across channels of their preference.

0:50
Apr 20, 2020

Survey examines role of AI in customer service

ITWeb and Freshworks are running a survey to find out how SA firms are integrating AI into their CX strategies.

4:40
Oct 2, 2019

Creating customers for life in a digital world

Businesses need to think beyond a good individual customer experience, to create a customer for life, says Vishal Chopra, head of Field Marketing at Freshworks.

0:40
Aug 5, 2019

White paper: The new rules of customer engagement

Customers want experiences marked by immediacy, personalisation and convenience.

0:50
Jul 29, 2019

White paper: The ultimate guide to omnichannel customer service

How to create seamless cross-channel experiences and win customers for life.

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