Upheaval, more work for IT in 2021
A Freshworks/ITWeb webinar on 28 January will outline the key trends and top priorities for CIOs this year.
Now is the time to ‘right size’ IT service management
Improving contact centre agent productivity had become a greater concern as employees work from home and experience more challenges.
Pandemic puts IT service desks under pressure
Make sure your service desk is right-sized, advises Freshworks ahead of a webinar on IT service management.
Survey: Is COVID-19 impacting CX in South Africa?
Take our CX survey and you could win a R3 000 Takealot voucher.
Pandemic drives contact centre revolution
The COVID-19 pandemic is catalysing dramatic change in contact centres across Africa, says Freshworks' Vishal Chopra.
The state of CX in SA survey goes live
What impact, if any, has COVID-19 had on your customer service?
eBook: Building a recession-proof contact centre
A 12-step guide to maximising customer loyalty while optimising costs.
Get IT out of the office to boost employee engagement
A webinar hosted by Freshworks, in partnership with ITWeb, focused on technology’s role in employee engagement.
eBook: The buyers’ guide for customer service software
Defining the key principles behind the software purchase decision.
Post-COVID customer service: Evolve or lose business
Customer expectations have changed dramatically during the lockdown, says Freshworks.
One in three firms look to AI to boost customer experience
About a third of SA firms are experimenting with using AI in customer service, while 16% have already deployed it.
AI’s role in customer service
Artificial intelligence and machine learning have transformed the way vertical markets have come to interact with customers.