Post-COVID customer service: Evolve or lose business
Customer expectations have changed dramatically during the lockdown, says Freshworks.
One in three firms look to AI to boost customer experience
About a third of SA firms are experimenting with using AI in customer service, while 16% have already deployed it.
eBook: The ultimate guide to customer support productivity
How to optimise your support for maximum customer delight.
eBook: The ultimate guide to AI in customer service
Deliver contextual and effortless experiences at scale.
AI & CX survey: Integration is the biggest challenge
The ITWeb and Freshworks survey aimed at unpacking how SA businesses are integrating AI into their CX strategies, is in its final week.
White paper: The ultimate guide to omnichannel customer service
How to create seamless cross-channel experiences and win customers for life.