White paper: The ultimate guide to omnichannel customer service
How to create seamless cross-channel experiences and win customers for life.
SURVEY: Business leaders admit to not ‘fully understanding’ AI
An ITWeb survey reveals that 14% of respondents have only partially deployed AI.
eBook: Omnichannel engagement a priority for companies
Reverse-engineer these five omnichannel customer engagement tricks to streamline support.
Business leaders admit to not 'fully understanding' AI value
The majority of IT and business execs admit to not fully understanding how to tackle AI across their customer services, reveals an ITWeb survey.
White paper: Raising the bar for digital employee experience
The workplace is becoming mobile and always available, forcing organisations to reimagine the employee experience.