Now is the time to ‘right size’ IT service management
Improving contact centre agent productivity had become a greater concern as employees work from home and experience more challenges.
Get IT out of the office to boost employee engagement
A webinar hosted by Freshworks, in partnership with ITWeb, focused on technology’s role in employee engagement.
eBook: The buyers’ guide for customer service software
Defining the key principles behind the software purchase decision.
Post-COVID customer service: Evolve or lose business
Customer expectations have changed dramatically during the lockdown, says Freshworks.
One in three firms look to AI to boost customer experience
About a third of SA firms are experimenting with using AI in customer service, while 16% have already deployed it.