The rise of technology creates a real need for hybrid ways of working, says Marije Gould, VP of marketing for EMEA at Verint Systems.
Humans and bots must co-exist in the workplace to create a seamless, connected customer experience, says Verint Systems.
Local consumers prefer to resolve their basic banking issues via digital channels.
Partnership merges Verint Systems' customer engagement solution with Content Guru's?storm?cloud platform.
Despite the rise in digital customer service channels, most consumers choose human interaction as their primary way to interact with brands, says Verint Systems.
Consumers are suspicious about how companies use their data.
The company will be the exclusive systems integration partner for Verint Systems in sub-Saharan Africa.
The company will offer Verint's enterprise Workforce Optimisation suite as a cloud-based solution.