Report: AI:SA – The state of AI in South African business 2021
South Africa is behind in digitisation but is catching up fast.
Is the AI skills gap in SA getting bigger?
There is a clear degree of pessimism to the level of skills and knowledge to be found in the South African market, according to a SafriCloud AI survey.
Data privacy is critical
The importance of keeping customers' personal information safe has never been greater. Maintaining it on-premises - and behind a range of security measures - should keep you in line with the POPI Act.
Cost aggregation can lead to job creation
Reducing telephony costs for small contact centres makes the industry more feasible for SMEs, which have been identified as the key to future job creation.
SafriCloud offers contact centre as a service
South Africa makes its mark as a contact centre host.
Connect with customers
Companies that fail to formulate customer experience strategies will close, fail to operate, be acquired or be rebranded in the near future, says Giovanni Venturella, Executive Head of Sales, SafriCloud.