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BPO sector cements its status in SA economic recovery

President Cyril Ramaphosa praises the growth of the business process outsourcing sector, saying it will boost SA’s economic reconstruction and recovery.


A shot for youth to enter BPO sector as training opens

Cape Town opens applications for the next cohort of young people to receive training in order to join the business process outsourcing sector.

Feb 23, 2021

Jobs boost for SA as TransUnion opens BPO centre

The company opens a Global Capability Centre in the country to provide support to clients by offering new skills while boosting job creation.

Feb 22, 2021

Cape Town’s call centre sector makes employment inroads

More than 6 000 new business process outsourcing sector jobs were created in the City of Cape Town last year alone.

Feb 17, 2021

SA consumers expose biggest call centre frustrations

South Africans cite being contacted without their permission among the major frustrations when dealing with outbound calls from call centres.


Cape Town’s IT-intensive push yields investment gains

Despite the COVID-19-induced lockdown, some of the city’s IT-intensive sectors, such as business process outsourcing and green tech, helped lock-in billions in investments in 2020.


SA’s BPO sector tipped to create 775K jobs by 2030

McKinsey expects the local business process outsourcing market to continue growing at around 3% per annum over the next three years.

Sep 29, 2020

Chatbot frustration leads to consumers opting for human interaction

The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.


Call centre boom: Cape Town scores

Universe Direct, SA's largest distributor of refurbished IT equipment, says it is well-placed to meet the demands of the new call centre business entering South Africa.

Jul 21, 2020

McKinsey urges SMEs to turn to tech

Small enterprises must focus on key areas of business and identify the best technology levers to enhance competitiveness post COVID-19, the consultancy firm says.

Jul 17, 2020

SA’s call centres get R4bn investments, navigate COVID-19 pain

South Africa’s business process outsourcing market continues to thrive during the COVID-19 lockdown after attracting billions worth of investments.


BPO sector attracts R954m in Cape Town, creates 2K jobs

The city identifies business process outsourcing as a priority sector due to the job opportunities and investment potential it creates.

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