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1:40

Call centre boom: Cape Town scores

Universe Direct, SA's largest distributor of refurbished IT equipment, says it is well-placed to meet the demands of the new call centre business entering South Africa.

2:30
Jul 21, 2020

McKinsey urges SMEs to turn to tech

Small enterprises must focus on key areas of business and identify the best technology levers to enhance competitiveness post COVID-19, the consultancy firm says.

3:00
Jul 17, 2020

SA’s call centres get R4bn investments, navigate COVID-19 pain

South Africa’s business process outsourcing market continues to thrive during the COVID-19 lockdown after attracting billions worth of investments.

3:00

BPO sector attracts R954m in Cape Town, creates 2K jobs

The city identifies business process outsourcing as a priority sector due to the job opportunities and investment potential it creates.

3:30

Cape Town turns attention to IT-intensive sectors

Three of the city’s top five high-growth economic sectors are IT-intensive, presenting impressive growth potential for the city’s economic efforts.

5:00

Business process outsourcing unlocks R4.7bn for Cape Town

Over the past five years, the Mother City has raked in billions from the business process outsourcing sector.

3:50

BPO deal to boost sector skills in SA

Webhelp partners with not-for-profit organisation Harambee to boost business process outsourcing skills in the country.

3:10
Mar 8, 2017

CT bags multimillion-rand BPO deal

Merchants launches an Australian offshore business process services campaign that will be serviced from Cape Town.

2:20

SA call centres gain ground on India

India loses traction in the call centre outsourcing industry, with countries like SA taking up the slack.

3:40
Nov 11, 2014

SA an attractive outsourcing destination

Following growth in the local business process outsourcing market, WNS SA has expanded its footprint.

5:20
Jun 10, 2013

The continuing evolution of BPO

BPO has evolved from its early 'sweat-shop' image to become a strategic differentiator, but more change seems likely in the near future.

1:50

BPO industry body

There's a national representative association of the BPO industry in SA, called BPeSA - Business Process enabling South Africa.

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