BPO sector cements its status in SA economic recovery
President Cyril Ramaphosa praises the growth of the business process outsourcing sector, saying it will boost SA’s economic reconstruction and recovery.
A shot for youth to enter BPO sector as training opens
Cape Town opens applications for the next cohort of young people to receive training in order to join the business process outsourcing sector.
Jobs boost for SA as TransUnion opens BPO centre
The company opens a Global Capability Centre in the country to provide support to clients by offering new skills while boosting job creation.
Cape Town’s call centre sector makes employment inroads
More than 6 000 new business process outsourcing sector jobs were created in the City of Cape Town last year alone.
SA consumers expose biggest call centre frustrations
South Africans cite being contacted without their permission among the major frustrations when dealing with outbound calls from call centres.
Cape Town’s IT-intensive push yields investment gains
Despite the COVID-19-induced lockdown, some of the city’s IT-intensive sectors, such as business process outsourcing and green tech, helped lock-in billions in investments in 2020.
SA’s BPO sector tipped to create 775K jobs by 2030
McKinsey expects the local business process outsourcing market to continue growing at around 3% per annum over the next three years.
Chatbot frustration leads to consumers opting for human interaction
The human element remains critical to resolving queries, with most locals preferring to communicate to a contact centre agent rather than a chatbot.
Call centre boom: Cape Town scores
Universe Direct, SA's largest distributor of refurbished IT equipment, says it is well-placed to meet the demands of the new call centre business entering South Africa.
McKinsey urges SMEs to turn to tech
Small enterprises must focus on key areas of business and identify the best technology levers to enhance competitiveness post COVID-19, the consultancy firm says.
SA’s call centres get R4bn investments, navigate COVID-19 pain
South Africa’s business process outsourcing market continues to thrive during the COVID-19 lockdown after attracting billions worth of investments.