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BPO firm Sigma takes on 1 300 hires, accelerates growth

The outsourcing company says over 60% of the new hires are from disadvantaged backgrounds and communities in the Western Cape.

23 Nov

BPO firm Webhelp appoints Tammy Chetty as MD of South Africa

The business process outsourcing company names Tammy Chetty as managing director of its South African operations.


Industry master plan will fire up SA’s BPO sector

Minister Ebrahim Patel signs a global business services working agreement, as the sector looks to add half a million employees over the next nine years.


South Africa outpaces competitors in BPO services

The country ranks among the top locations for providing key global business services, based on the latest GBS World Competitiveness Index.

Oct 29, 2021

Webhelp expands local footprint with Durban BPO centre

The global business process outsourcing firm officially opens its KwaZulu-Natal-based office, marking its fourth South African base.

Oct 1, 2021

Altron sells business unit Altron People Solutions

The subsidiary’s Business Process Outsourcing and Customer Experience Technology business has been acquired by iSON Xperiences.

Sep 16, 2021

BPO deal aims to create 900 new jobs in Durban

The contract to help service T-Mobile-owned firm Metro’s client base from SA will provide 900 call centre and supporting jobs in the city.

Sep 10, 2021

TransUnion’s BPO centre makes international moves

Less than year after its Global Capability Centre opened SA operations, TransUnion starts servicing the North American market.


Africa becomes outsourcing sector destination of choice

A new report charts Africa's rise as a business process outsourcing sector juggernaut, showing contact centre salaries on the continent as “highly” competitive.

Aug 17, 2021

BPO sector can now tap into global online marketplace

New global online marketplace GBS World becomes available to connect global business buyers and service providers across 12 categories in 70 countries on six continents.

Aug 13, 2021

300 job opportunities as Webhelp sets up Durban office

Paris-headquartered Webhelp sets up operations in KwaZulu-Natal, creating 300 employment opportunities for job-seekers in the business process outsourcing sector.


SA call centres support vaccine registration programme

Local organisations partner to provide call centre support for the National Department of Health’s vaccine registration programme across the country.

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