Archer Digital introduces chatbot for contact centres
The cloud-based application enables contact centres to offer clients live two-way conversations via SMS, Facebook Messenger, Twitter and e-mail.
Waspa received 60 spam complaints in 2015
The Wireless Application Service Providers Association issued 39 fines for SMS spam last year, which included a R300?000 fine.
Waspa appoints operations manager
The new position filled by Ilonka Badenhorst will help strengthen its self-regulating role, says the association.
Waspa wants info officer clarity
The appointment of information officers to comply with privacy legislation needs debate.