How to integrate contact centre call recording into Microsoft Teams
Today, having the ability to record calls is vital for every contact centre, says Enghouse Interactive's Patricia Merchan.
Do not plan your 2022 without seeing what Microsoft Teams and Microsoft Teams Rooms devices can offer your business
The Kathea & Microsoft ‘Plug In’ Roadshow will showcase how Microsoft Teams Rooms can bridge the gap between in-person and remote attendees.
eBook: Eight tips to prevent oversharing, insider threats in Microsoft Teams
Collaborate freely in Microsoft Teams without risking your sensitive information.
It’s all systems go as Microsoft rolls out Windows 11
The company will use a measured and phased process in offering Windows 11, as it has done with Windows 10 feature updates.
Maintaining human connections in a digital world
OneVoice for Operator Connect from Liquid Intelligent Technologies aims to enhance collaboration in the remote/hybrid work environment by integrating traditional telephony calling within the Microsoft Teams ecosystem.
NTT strengthens alliance with Microsoft to support shift to hybrid working
Dimension Data's parent company has been selected as one of the launch partners for Operator Connect for Microsoft Teams, which brings PSTN calling to Teams.
Enabling secure cloud productivity in a work-from-anywhere world
BUI has added two new advanced specializations to its Microsoft portfolio: Cloud Security and Calling for Microsoft Teams.
Glitch in EventBuilder put 100 000 users’ personal data at risk
Clario Tech notified EventBuilder earlier this year and the exposure has been closed.
In a mobile workforce, the new gold standard is synchronicity
A workforce can only enjoy the benefits of working from anywhere if it has the same access to systems as it would if it were working from the office, says Rob Lith, COO of Telviva.
Why unified communications, voice assists businesses in cost-saving, spearheading revenue-generating opportunities
The adoption of unified communications offerings makes work environments more streamlined and adaptable, says Deon Geyser, CEO, Liquid Intelligent Technologies SA.
CallCabinet wins with TMC
For the sixth consecutive year, the Atmos compliance recording and analytics platform was named product of the year by TMC.