By segmenting KPIs and weighing them effectively, you can bring a higher degree of predictability to your business, says ConnectWise.
Technology is changing how companies manage their human capital.
Performance management applications allow managers to continuously monitor, measure and improve contact centre business processes.
In this World Wide Wrap: Worthington blames previous management, contract management group meets, and SpringCM unveils 4.2.
The Intervate balanced scorecard and KPI intranet-based applications have been released.