Genesys PureCloud

Make your contact centre your epicentre for e-commerce

It can help build revenue by ascertaining where people are on the Web site and why they are visiting a specific page, says Karl Reed, Chief Solutions Officer, Elingo.


Genesys simplifies GDPR compliance for PureCloud customers

It has made available a new API for its PureCloud platform that facilitates compliance with the European Union General Data Protection Regulation.

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