Robotic process automation

Viewpoint: Robotic process automation surpasses expectations

Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.


Robots in the workplace

Robotic process automation is bringing content intelligence to business.


What's the big (data) idea?

Intelligent Process Automation sounds like some fancy, made-up term from a science fiction movie, but it is actually revolutionary.


The digital transformation journey: Phase three

Laserfiche's Robotic Process Automation can be configured to perform almost any business process. [Local rep: Noscotek]


Will AI kill robotic process automation?

Forrester predicts the RPA could see strong growth - provided RPA gets smarter than it is at present.


Time to rethink organisational design

Slow, rigid companies will never thrive in a talent-scarce, customer-led, robot-enabled market, says Forrester Research.

May 23, 2018

Technology, putting the 'resource' in human resources

HR is a highly skilled profession which can benefit from technologies which complement these skills, creating efficiencies and enhancing effectiveness, says Andrew Hoseck, COO at In2IT Technologies.

May 16, 2018

BBD acquires 30% stake in Xpertek Contact

The partnership will enable BBD to grow its own solution effectiveness by leveraging the skills of the IT services company.

May 8, 2018

Robots and the future of BPM

To be effective, robotic process automation must strictly adhere to the discipline of business process management, says ITESOFT.


How to choose between BPM and RPA

Choosing which one to use can be difficult, but should always be linked back to organisational requirements, says Newgen.


How robotics impacts BPM, contact centre automation

Used correctly, RPA would augment and complement existing BPM systems and contact centre applications.

Aug 11, 2017

Robotic tech eases load on repetitious jobs

Intelligent process automation is where robotic process automation, machine learning and artificial intelligence form the building blocks to automate mundane and repetitive tasks in businesses.