Viewpoint: Robotic process automation surpasses expectations
Ocular Technologies CEO Pommie Lutchman discusses the value of robotic process automation in the contact centre.
Technology, putting the 'resource' in human resources
HR is a highly skilled profession which can benefit from technologies which complement these skills, creating efficiencies and enhancing effectiveness, says Andrew Hoseck, COO at In2IT Technologies.
How robotics impacts BPM, contact centre automation
Used correctly, RPA would augment and complement existing BPM systems and contact centre applications.