White paper: Quality management as the cornerstone to customer service
Enghouse Interactive outlines the benefits of an effective quality management tool.
White paper: Competitive advantages of modernising your contact centre infrastructure
Transforming contact centres is essential to improving the customer experience.
eBook: Four benefits of implementing AI in debt collections
Artificial intelligence optimises decision-making so contacting debtors and management of negotiators is more effective.
Enghouse Interactive sets up digital contact centre
The company is pioneering automated customer experience interactions on digital channels by using bots programmed with artificial intelligence.
Enghouse Interactive presents Presence Suite version 11.1
Presence Suite 11.1 incorporates new features and integrations with other products from the Enghouse Interactive portfolio.