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4:40

Increase productivity of your remote contact centre with workforce management

Enghouse Interactive’s WFM solution forecasts and schedules the work of contact centre staff on a platform designed to increase agent retention and productivity.

3:30

Interacting through video in the contact centre

Enghouse Interactive’s contact centre solution now features integration to Vidyo, a real-time video tool that enables direct customer interactions.

4:10

Migrating to the cloud, what are the advantages for your contact centre?

For contact centre business, the cloud has become the solution to continue offering customers the same service without neglecting quality, says Enghouse Interactive.

2:40

Guide to contact centre remote working solutions

Smart Staff Optimization is a set of solutions that allows companies to take advantage of the benefits that working remotely brings to the contact centre.

2:40

Enghouse Interactive releases Proteus Call Accounting for Microsoft Teams

The call analytics application helps businesses in their migration planning and ongoing management of call activity on Microsoft Teams.

0:50

Contact centre industry adjusts to new normal

On 2 July, Enghouse Interactive will host a digital event to analyse the changes and opportunities in the contact centre environment.

2:00

MJ Flood Technology, Enghouse Interactive announce partnership

MJ Flood Technology will sell, implement and support the Enghouse Interactive Communications Centre and Quality Management Suite to customers across multiple vertical sectors.

2:30
Jun 24, 2020

Enghouse supports advanced integration with MS Teams

For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud and Enghouse Interactive Communications Center V11.0.

4:50

Improving the customer experience in the new normal

Allied technologies like cloud computing and automation are essential in today's times, says Enghouse Interactive.

3:30

Four business opportunities amid the crisis

Integrate your communication channels and obtain a competitive advantage in your customer support strategy, says Enghouse Interactive.

2:40
May 12, 2020

Enghouse Interactive partners with converse360

converse360 develops software that enables businesses to intelligently automate interactions with customers.

1:10

Enghouse Interactive provides contact centre technology to Admiral Seguros during COVID-19 crisis

Admiral Seguros relied on Enghouse Interactive’s contact centre technology and Amazon Workspace to create an infrastructure to continue offering clients the same service with the same quality.

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