Ease of implementation means employees can focus on the most pressing business tasks.
Carlos Martinez, MD at Enghouse Interactive SPALAT, explains the strengths of Enghouse Interactive and its evolution in the market in recent years.
Today, having the ability to record calls is vital for every contact centre, says Enghouse Interactive's Patricia Merchan.
Consumers check messaging apps multiple times a day, so incoming, relevant messages from businesses are unlikely to be missed.
Right from the beginning, customer-centricity has been at the core of Amazon’s DNA, says Helen Billingham, senior social media and PR manager at Enghouse Interactive.
Moving your call accounting systems to the cloud helps ensure flexibility and efficiency across your infrastructure.
Companies must create an agile customer service strategy with the flexibility to deal with a rapidly-changing world, says Enghouse Interactive's Helen Billingham.
Changing times require a new type of customer service strategy, built on agility, says Helen Billingham, senior social media and public relations manager at Enghouse Interactive.
Highlighting the efforts of contact centre staff needs to be an ongoing, year-round process.
C3i needed to modernise its Enghouse Interactive solution and focus on improving quality management in the contact centre.
Customer experience involves having efficient channels to help you build strong and lasting relationships with customers in order to generate more revenue.
Cloud contact centre solutions are the right step to accelerate and scale your business growth.