Incorporating the right technology is key in the process of optimising the productivity of your contact centre.

The acquisition of Altitude means a greater penetration in the Iberian and Latin American market for the Canadian Enghouse.

The Vidyo communication as a service platform allows developers to provide high quality, real-time video communication capabilities.

The implementation of contact centre solutions for remote work has become essential to improve the ROI of operations and enhance customer satisfaction and loyalty.

The certification of Communications Center was performed by Microsoft's partner, TekVizion, in accordance with the Connect model.

Governments, healthcare providers, manufacturers and nearly every other industry vertical have found a use for Internet of things technology.

Using a video banking platform restores the human touch, builds trust and increases top-line revenue, says Vidyo.

Enghouse Interactive’s chatbot is able to talk to customers as if it were a person, naturally, fluently, and through any channel.

The most crucial thing about Vidyo is that it always offers maximum security in the video channel, says Enghouse Interactive.

With the Quality Management System tool from Enghouse Interactive, it is possible to continuously evaluate each of the interactions that agents have with customers.

Enghouse Interactive’s WFM solution forecasts and schedules the work of contact centre staff on a platform designed to increase agent retention and productivity.

Enghouse Interactive’s contact centre solution now features integration to Vidyo, a real-time video tool that enables direct customer interactions.