Enghouse Interactive’s WFM solution forecasts and schedules the work of contact centre staff on a platform designed to increase agent retention and productivity.

Enghouse Interactive’s contact centre solution now features integration to Vidyo, a real-time video tool that enables direct customer interactions.

For contact centre business, the cloud has become the solution to continue offering customers the same service without neglecting quality, says Enghouse Interactive.

Smart Staff Optimization is a set of solutions that allows companies to take advantage of the benefits that working remotely brings to the contact centre.

The call analytics application helps businesses in their migration planning and ongoing management of call activity on Microsoft Teams.

On 2 July, Enghouse Interactive will host a digital event to analyse the changes and opportunities in the contact centre environment.

MJ Flood Technology will sell, implement and support the Enghouse Interactive Communications Centre and Quality Management Suite to customers across multiple vertical sectors.

For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud and Enghouse Interactive Communications Center V11.0.

Allied technologies like cloud computing and automation are essential in today's times, says Enghouse Interactive.

Integrate your communication channels and obtain a competitive advantage in your customer support strategy, says Enghouse Interactive.

converse360 develops software that enables businesses to intelligently automate interactions with customers.

Admiral Seguros relied on Enghouse Interactive’s contact centre technology and Amazon Workspace to create an infrastructure to continue offering clients the same service with the same quality.