Increase productivity of your remote contact centre with workforce management
Enghouse Interactive’s WFM solution forecasts and schedules the work of contact centre staff on a platform designed to increase agent retention and productivity.
Migrating to the cloud, what are the advantages for your contact centre?
For contact centre business, the cloud has become the solution to continue offering customers the same service without neglecting quality, says Enghouse Interactive.
Enghouse Interactive releases Proteus Call Accounting for Microsoft Teams
The call analytics application helps businesses in their migration planning and ongoing management of call activity on Microsoft Teams.
MJ Flood Technology, Enghouse Interactive announce partnership
MJ Flood Technology will sell, implement and support the Enghouse Interactive Communications Centre and Quality Management Suite to customers across multiple vertical sectors.
Enghouse supports advanced integration with MS Teams
For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud and Enghouse Interactive Communications Center V11.0.
Improving the customer experience in the new normal
Allied technologies like cloud computing and automation are essential in today's times, says Enghouse Interactive.
Enghouse Interactive provides contact centre technology to Admiral Seguros during COVID-19 crisis
Admiral Seguros relied on Enghouse Interactive’s contact centre technology and Amazon Workspace to create an infrastructure to continue offering clients the same service with the same quality.