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0:50

Contact centre industry adjusts to new normal

On 2 July, Enghouse Interactive will host a digital event to analyse the changes and opportunities in the contact centre environment.

2:00

MJ Flood Technology, Enghouse Interactive announce partnership

MJ Flood Technology will sell, implement and support the Enghouse Interactive Communications Centre and Quality Management Suite to customers across multiple vertical sectors.

2:30

Enghouse supports advanced integration with MS Teams

For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud and Enghouse Interactive Communications Center V11.0.

4:50

Improving the customer experience in the new normal

Allied technologies like cloud computing and automation are essential in today's times, says Enghouse Interactive.

3:30

Four business opportunities amid the crisis

Integrate your communication channels and obtain a competitive advantage in your customer support strategy, says Enghouse Interactive.

2:40
May 12, 2020

Enghouse Interactive partners with converse360

converse360 develops software that enables businesses to intelligently automate interactions with customers.

1:10

Enghouse Interactive provides contact centre technology to Admiral Seguros during COVID-19 crisis

Admiral Seguros relied on Enghouse Interactive’s contact centre technology and Amazon Workspace to create an infrastructure to continue offering clients the same service with the same quality.

1:30

Enghouse Interactive presents BI tool

BI will not only solve incidents, but also analyse them in detail, linking them to a broader strategy and even to predict user needs, the company says.

1:30

Carrying out effective analysis of VOC

According to some studies, the voice of the customer is a key pillar in the strategy of 85% of companies.

1:30

Manage your personnel efficiently

Integrating workforce management with an omni-channel contact centre, such as Presence Suite All-in-One, allows for efficient planning and management of personnel.

4:00

Bringing people together

Microsoft Teams and other collaboration tools are transforming customer service, says Helen Billingham, EMEA marketing manager at Enghouse Interactive.

4:10

Active listening in the contact centre

Active listening can improve job effectiveness for agents, customer satisfaction and first contact resolution, says Niels Richthof, product manager at Enghouse Interactive.

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