White paper: Competitive advantages of modernising your contact centre infrastructure
Transforming contact centres is essential to improving the customer experience.
eBook: Four benefits of implementing AI in debt collections
Artificial intelligence optimises decision-making so contacting debtors and management of negotiators is more effective.
Enghouse Interactive sets up digital contact centre
The company is pioneering automated customer experience interactions on digital channels by using bots programmed with artificial intelligence.
Enghouse Interactive presents Presence Suite version 11.1
Presence Suite 11.1 incorporates new features and integrations with other products from the Enghouse Interactive portfolio.
Enghouse Interactive receives contact centre award
It won the 2018 Best Cloud Computing IT Project Platinum Contact Centre Award during the ninth Platinum Contact Centre Awards gala held on 28 June in Madrid.
Enghouse continues to challenge the market
Gartner names Enghouse Interactive a top challenger in its latest Magic Quadrant for Contact Center Infrastructure 2018.