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4:50
Jul 12, 2021

Improving quality management in the contact centre

C3i needed to modernise its Enghouse Interactive solution and focus on improving quality management in the contact centre.

6:40

Optimise software to improve CX in the insurance industry

Customer experience involves having efficient channels to help you build strong and lasting relationships with customers in order to generate more revenue.

2:40

Moving my contact centre to the cloud

Cloud contact centre solutions are the right step to accelerate and scale your business growth.

3:40

Seven keys: why technology accelerates debt collection

Increased payment agreement ratio, decreased call abandonment and overall greater savings are some advantages a specialised debt collection management software can achieve.

5:30

Three keys to improve contact centre efficiency

Incorporating the right technology is key in the process of optimising the productivity of your contact centre.

1:10
Jan 13, 2021

Enghouse Systems acquires Altitude

The acquisition of Altitude means a greater penetration in the Iberian and Latin American market for the Canadian Enghouse.

4:00
Jan 6, 2021

Integrate a video platform into your corporate apps

The Vidyo communication as a service platform allows developers to provide high quality, real-time video communication capabilities.

4:50

Increase the ROI of your operations with contact centre solutions for remote work

The implementation of contact centre solutions for remote work has become essential to improve the ROI of operations and enhance customer satisfaction and loyalty.

1:50
Dec 10, 2020

Enghouse Interactive’s contact centre solution achieves Microsoft Teams certification

The certification of Communications Center was performed by Microsoft's partner, TekVizion, in accordance with the Connect model.

1:50
Dec 3, 2020

Use cases of video conference platform integration with IOT

Governments, healthcare providers, manufacturers and nearly every other industry vertical have found a use for Internet of things technology.

3:20
Nov 12, 2020

Enhancing the customer experience with a video banking platform

Using a video banking platform restores the human touch, builds trust and increases top-line revenue, says Vidyo.

7:40

Integrate an AI chatbot into your omnichannel contact centre software

Enghouse Interactive’s chatbot is able to talk to customers as if it were a person, naturally, fluently, and through any channel.

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