On 2 July, Enghouse Interactive will host a digital event to analyse the changes and opportunities in the contact centre environment.

MJ Flood Technology will sell, implement and support the Enghouse Interactive Communications Centre and Quality Management Suite to customers across multiple vertical sectors.

For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud and Enghouse Interactive Communications Center V11.0.

Allied technologies like cloud computing and automation are essential in today's times, says Enghouse Interactive.

Integrate your communication channels and obtain a competitive advantage in your customer support strategy, says Enghouse Interactive.

converse360 develops software that enables businesses to intelligently automate interactions with customers.

Admiral Seguros relied on Enghouse Interactive’s contact centre technology and Amazon Workspace to create an infrastructure to continue offering clients the same service with the same quality.

BI will not only solve incidents, but also analyse them in detail, linking them to a broader strategy and even to predict user needs, the company says.

According to some studies, the voice of the customer is a key pillar in the strategy of 85% of companies.

Integrating workforce management with an omni-channel contact centre, such as Presence Suite All-in-One, allows for efficient planning and management of personnel.

Microsoft Teams and other collaboration tools are transforming customer service, says Helen Billingham, EMEA marketing manager at Enghouse Interactive.

Active listening can improve job effectiveness for agents, customer satisfaction and first contact resolution, says Niels Richthof, product manager at Enghouse Interactive.