Enghouse Interactive

Bringing people together

Microsoft Teams and other collaboration tools are transforming customer service, says Helen Billingham, EMEA marketing manager at Enghouse Interactive.


Active listening in the contact centre

Active listening can improve job effectiveness for agents, customer satisfaction and first contact resolution, says Niels Richthof, product manager at Enghouse Interactive.


White paper: Quality management as the cornerstone to customer service

Enghouse Interactive outlines the benefits of an effective quality management tool.


How to ensure ROI with chatbots

Companies must learn how to optimise the customer journey and improve customer satisfaction rates to increase ROI, says Enghouse Interactive.

Jun 19, 2019

Contact centre modernisation imminent for BPOs

Why is the transformation of the contact centre an opportunity for business process outsourcing providers? 

May 30, 2019

eBook: Four benefits of implementing AI in debt collections

Artificial intelligence optimises decision-making so contacting debtors and management of negotiators is more effective.


Enghouse Interactive sets up digital contact centre

The company is pioneering automated customer experience interactions on digital channels by using bots programmed with artificial intelligence.


Enghouse Interactive presents Presence Suite version 11.1

Presence Suite 11.1 incorporates new features and integrations with other products from the Enghouse Interactive portfolio.


AI and the contact centre: avoid the mistakes

Just like a human, a robot needs to have access to the latest relevant knowledge and information to do its best job, says Enghouse Interactive.


Reduce the operational costs of recovery

Collections Virtual Agent from Enghouse Interactive automates the collection process between the company and the debtor.


Getting the balance right

Businesses must map the customer journey before they roll-out new channels, says Enghouse Interactive.

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