Improving quality management in the contact centre
C3i needed to modernise its Enghouse Interactive solution and focus on improving quality management in the contact centre.
Optimise software to improve CX in the insurance industry
Customer experience involves having efficient channels to help you build strong and lasting relationships with customers in order to generate more revenue.
Moving my contact centre to the cloud
Cloud contact centre solutions are the right step to accelerate and scale your business growth.
Seven keys: why technology accelerates debt collection
Increased payment agreement ratio, decreased call abandonment and overall greater savings are some advantages a specialised debt collection management software can achieve.
Three keys to improve contact centre efficiency
Incorporating the right technology is key in the process of optimising the productivity of your contact centre.
Enghouse Systems acquires Altitude
The acquisition of Altitude means a greater penetration in the Iberian and Latin American market for the Canadian Enghouse.
Integrate a video platform into your corporate apps
The Vidyo communication as a service platform allows developers to provide high quality, real-time video communication capabilities.
Increase the ROI of your operations with contact centre solutions for remote work
The implementation of contact centre solutions for remote work has become essential to improve the ROI of operations and enhance customer satisfaction and loyalty.
Enghouse Interactive’s contact centre solution achieves Microsoft Teams certification
The certification of Communications Center was performed by Microsoft's partner, TekVizion, in accordance with the Connect model.
Use cases of video conference platform integration with IOT
Governments, healthcare providers, manufacturers and nearly every other industry vertical have found a use for Internet of things technology.
Enhancing the customer experience with a video banking platform
Using a video banking platform restores the human touch, builds trust and increases top-line revenue, says Vidyo.