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Three keys to improve contact centre efficiency

Incorporating the right technology is key in the process of optimising the productivity of your contact centre.


Enghouse Systems acquires Altitude

The acquisition of Altitude means a greater penetration in the Iberian and Latin American market for the Canadian Enghouse.


Integrate a video platform into your corporate apps

The Vidyo communication as a service platform allows developers to provide high quality, real-time video communication capabilities.


Increase the ROI of your operations with contact centre solutions for remote work

The implementation of contact centre solutions for remote work has become essential to improve the ROI of operations and enhance customer satisfaction and loyalty.

Dec 10, 2020

Enghouse Interactive’s contact centre solution achieves Microsoft Teams certification

The certification of Communications Center was performed by Microsoft's partner, TekVizion, in accordance with the Connect model.

Dec 3, 2020

Use cases of video conference platform integration with IOT

Governments, healthcare providers, manufacturers and nearly every other industry vertical have found a use for Internet of things technology.

Nov 12, 2020

Enhancing the customer experience with a video banking platform

Using a video banking platform restores the human touch, builds trust and increases top-line revenue, says Vidyo.


Integrate an AI chatbot into your omnichannel contact centre software

Enghouse Interactive’s chatbot is able to talk to customers as if it were a person, naturally, fluently, and through any channel.


The importance of security in video conferencing platforms

The most crucial thing about Vidyo is that it always offers maximum security in the video channel, says Enghouse Interactive.


QMS provides quality control in contact centres

With the Quality Management System tool from Enghouse Interactive, it is possible to continuously evaluate each of the interactions that agents have with customers.


Increase productivity of your remote contact centre with workforce management

Enghouse Interactive’s WFM solution forecasts and schedules the work of contact centre staff on a platform designed to increase agent retention and productivity.


Interacting through video in the contact centre

Enghouse Interactive’s contact centre solution now features integration to Vidyo, a real-time video tool that enables direct customer interactions.

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