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3:10

Why speech analytics is a game changer for contact centres

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.

5:40
Sep 11, 2014

Speech analytics: are you listening?

Speech analytics analyses recorded calls to gather information and bring structure to customer interactions, says Ocular Technologies.

1:20
Oct 24, 2011

Avaya adopts speech analytics

Businesses using Avaya platforms will be able to probe conversations to identify customers' desires and frustrations.

1:40
Aug 22, 2011

Call centres get smarter with speech analytics

Global call centre spending on speech analytics is set to double by 2014, says Ovum.

1:20
Aug 10, 2010

Speech analytics suite for Nexidia

In this World Wide Wrap: Speech analytics suite for Nexidia, Britannic and Mitel host UC seminar, and inContact and Verint partner.

1:10
Aug 24, 2009

Speech analytics tech on trial

In this World Wide Wrap: Speech analytics tech on trial, Prosody supports video capability, and call centre cyber crime increasing.

1:30
Aug 19, 2009

Nexidia unveils speech analytics solution

In this World Wide Wrap: Nexidia unveils speech analytics solution, Runco intros DHD 3 processor, and Samsung returns to LED.

1:30

SugarCRM adds mobile features

In this World Wide Wrap: SugarCRM adds mobile features, Siemens offers SME solution, and Envision Telephony releases InteractionIQ.

1:50
Aug 14, 2008

Get it right the first time

Interactive Intelligence's new speech analytics software increases the chances of first call resolution.

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