SAP EMEA South president prioritises intelligent enterprises
Claudio Muruzabal’s top priority since his appointment is to help transform firms into sustainable intelligent enterprises, through cloud computing.
Workforce buys SAP specialist OpenSource Intelligent
The R24.2 million acquisition allows the Johannesburg Stock Exchange-listed Workforce to further expand its human capital service offering.
Digitising CX will increase customer loyalty
Loyalty is built on repeatedly delivering a good customer experience, which is why digitisation is so important.
Customers are all riding out the same storm in different boats
Listening with empathy will let companies provide products, services and – most importantly – experiences that genuinely serve customers' needs.
What consumers expect from holiday shopping in 2020
New social distancing norms and the rise in online shopping forced retailers to prioritise digital experiences along with physical in-store experiences,, says SAP's Cameron Beveridge
White paper: Experience management in retail banking
Exceeding expectations to gain a competitive advantage.
Fake cloud market a growing industry in SA
South Africa’s fake cloud market is becoming a multimillion-rand industry, as more organisations fall prey to “faux cloud” software vendors.
How to choose the best SAP tool for your SAP S/4 HANA data migration project
The toolset on offer by SAP for data migration is often overlooked and consideration only given to it when the project has already kicked off, says GlueData.
White paper: Cloud, SAP and security
Current trends and technologies relating to cloud, SAP and security.
Exploring IT budget models and the case for SAP on GCP
CBB models keep track of each IT service and its value. Should the value no longer be present, you can terminate the service and all associated costs immediately, says Sizwe Mabanga, customer engineer at Digicloud Africa.
Eliminating bias is the new frontier of AI innovation
More must be done to accelerate the synthesis of diverse and inclusive perspectives in the AI creation process, says Rudeon Snell, global senior director: Industries & Customer Advisory at SAP.
How to develop and deliver messaging solutions that enhance customer experience – fast
To be competitive, organisations must deliver effective and efficient messaging solutions across multiple communications channels, says Uffe Jes Hansen, VP MEA at SAP Digital Interconnect.