White paper: Reveal hidden ROI with customer engagement analytics
This tool can be extremely cost-effective when monitoring customer engagements across channels.
Contact centres failing to retain young millennial/GenZ agents
The second annual Aspect Agent Experience Index survey shows 45% of young millennial/GenZ customer service agents are leaving their current jobs.
Viewpoint: Messaging tools help achieve business results
Messaging is the best customer service conversation channel, says Ebrahim Dinat, COO of Ocular Technologies.