Sep 12, 2018

Shifting to bots in challenging retail environment

Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.


Viewpoint: Agent and bot are better together

Ebrahim Dinat, COO of Ocular Technologies, asks if agents are satisfied in an environment where virtual customer assistants are used.


Automate workload for effective bottom-line savings

Self Service, BMC's Control-M scheduling self-management component, lets users gain access to and manage their environments. [Local rep: Blue Turtle Technologies]


Mobile HR the way to go

Sage Pastel Payroll & HR takes its Self Service HR Web-based tool a step further by making it a mobile application.


Contact centres can't ignore emerging tech

Too many contact centres have relied on tried-and-trusted technologies for too long, says Elingo.


Enter the avatar

Deploying intelligent self-service needs a less creaky contact centre.

Jul 26, 2012

Telcos up self-service investments

Investments reflect the growing maturity of self-service and Internet uptake in the telecoms industry, says Consology.

Feb 20, 2012

Self-service providers shift focus

Customer satisfaction has replaced cost reduction as the primary driver for self-service solutions, says Consology.

Nov 11, 2011

Walmart unveils new iPhone, iPad apps

The apps were designed as self-service tools and to help the retailer create more personal relationships with customers.

Sep 8, 2011

MobiFlex releases mobile self-service app

The mobile app has an array of new features including Facebook-sharing capability.

Aug 25, 2011

Maxis Cloud gets self-service

The platform's self-service portal has a simple interface and provides real-time statistics with a single repository of billing information.

Aug 18, 2011

Nimbula to deliver cloudy self-service

The newly released Director 1.5 is able to support a geographically distributed cloud environment.

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