CPaaS: How to compose collaboration and communication services at scale
CPaaS is an over-the-top communications platform that allows companies to deliver connectivity between applications, people and objects.
Four tips for building a multi-experience contact centre
Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.
The future-forward contact centre
CCaaS is a software model that allows organisations to acquire the applications and technologies they need to meet their customer experience strategies.
Understanding the new world of work
The pandemic highlighted that consumers want multiple channels to connect to organisations, says Brett Butler, Avaya SA.
Kenyan school plugs COVID-19 learning gap with Avaya Spaces
Avaya Spaces is helping Waldorf Woodlands to provide an immersive virtual learning experience for learners.
How to implement remote learning – with speed
Avaya Spaces provides an easy way for parents to keep in touch with school administrators and teachers, says Brett Butler, sales engineering director – Middle East, Africa & Turkey at Avaya.