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3:20

Four tips for building a multi-experience contact centre

Customers need to connect effortlessly, when and how they want, whether it’s using voice, chat, mobile or an app, says Avaya.

5:30
24 Mar

The future-forward contact centre

CCaaS is a software model that allows organisations to acquire the applications and technologies they need to meet their customer experience strategies.

4:20
Nov 11, 2020

Understanding the new world of work

The pandemic highlighted that consumers want multiple channels to connect to organisations, says Brett Butler, Avaya SA.

3:20
Jul 1, 2020

Kenyan school plugs COVID-19 learning gap with Avaya Spaces

Avaya Spaces is helping Waldorf Woodlands to provide an immersive virtual learning experience for learners.

2:30
Apr 6, 2020

How to implement remote learning – with speed

Avaya Spaces provides an easy way for parents to keep in touch with school administrators and teachers, says Brett Butler, sales engineering director – Middle East, Africa & Turkey at Avaya.

4:10
Dec 1, 2016

The art of appiness

Avaya helps companies transform their communications from a traditional commodity to a critical digital asset, says?Brett Butler, corporate consulting engineer at Avaya.

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