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Learn
What challenges and benefits South African IT professionals see in measuring emotion to drive optimal CX
Find out
Why scoring emotion is a key driver for developing strong and lasting customer relationships
Discover
Why investments in talent and technology are key to creating emotional connections
Learn
How to put emotional data into action with customers and your front-line agents
Discover
How to optimise agent performance whether work from home, centralised or hybrid
Agenda
ITWeb CX survey results and analysis
Alex Robson, Sr. Manager International Marketing, CallMiner
Presentation, which will discuss -
Brian LaRoche, Director, Event & Field Marketing, CallMiner
- How AI fuelled omni-channel interaction analytics works
- Converting multi-channel data into omni-channel insights
- Removing the work from home EX/CX insight challenge
- Scoring emotion as a metric and the value of emotional insight
About CallMiner
CallMiner is recognised as a leader in the speech analytics software industry, transforming your customer interactions with conversational insight to drive positive experiences and profound business change. Uniting with our customers and partners, our platform surfaces intelligence captured across your multiple communication channels and compels action that leads to improvement within and beyond the contact centre for customer experience, employee performance, compliance, security, fraud and interaction automation.
Visit: www.callminer.com
