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Intelligent Service Management
A Roadmap to Modernise IT Service and Operations Management

Register

28 October 2021 | Online
A complimentary ITWeb webinar brought to you in partnership with Freshworks

Why should you attend?
  • Get an update on the latest trends and opportunities in intelligent ITSM & ITOM
  • Learn the principles that will enable you to modernise your ITSM and ITOM
  • Hear how to ensure delightful employee experiences
  • Discover Freshworks’ solutions for improved ITSM & ITOM
Who should attend?

This event is for you if you are an IT decision maker in large enterprises in the Hi-Tech, FMCG, BFSI, Manufacturing Real Estate, Education, Mining, Retail/Ecommerce, Telecom or Business Services sectors, including:

CIOs, IT Directors, IT managers, IT Service Desk Managers, IT Service Delivery Heads

Agenda

Agenda
10:00

Welcome and introduction

James Francis, writer and ITWeb Brainstorm contributor

10:05

Global trends and developments in ITSM & ITOM

Nirmal Krishnamoorthy, senior product marketing manager, Freshworks

10:20

Key principles for modernising and transforming the environment

Nirmal Krishnamoorthy, senior product marketing manager, Freshworks

10:35

Infusing intelligence across ITSM & ITOM

Nirmal Krishnamoorthy, senior product marketing manager, Freshworks

10:50

Q & A and Closing

James Francis, writer and ITWeb Brainstorm contributor

Speakers
Event Sponsor

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We believe your business deserves better software – software that’s ready to go, easy to set up and use, and requires minimal customisation – backed by our world-class support. Today, over 40 000 customers trust our software to run their business.

Visit: www.freshworks.com