Rethink your IT service management model!

As IT increasingly permeates business, the role of the service desk is also expanding. Competing with other hardware and software investments, the IT services team's pressure to do more with less is greater than ever before. This scenario leaves modern CIOs to rethink their ITSM strategy, from value realisation to optimising TCO for their organisation.

Freshworks, in partnership with ITWeb, invites you to an informative session, where you will get insights into what a right-sized ITSM tool means for service management teams.  

See how to overcome legacy SaaS-induced complexity with significant upkeep, slow time to value, data silos and more. Discover what adopting an ITSM solution that is too complex for your actual needs costs your organisation, and find out how to identify and evaluate the need for a right-sizing initiative in your IT organisation.