The new CX mandate for Africa
Customer service strategy for 2021


4 March 2021 | Online
A complimentary ITWeb webinar brought to you in partnership with Freshworks

Who should attend?

Enterprise professionals tasked with customer experience, including

CxO; CX specialist; CX manager; Customer services manager; Customer support manager; IT operations head; Client advocacy lead; Client care manager; Contact centre operations manager; Client retention director; Chief digital officer

Discover customer service strategy priorities for 2021



Welcome and Introduction


Key findings of the Freshworks CX Mandate report 2021

Vishal Chopra, Head - Marketing, India, ASEAN, Middle East, Africa, Freshworks


Discussion around the top CX concerns and priorities for the year ahead

Adré Schreuder, Professor in Department of Marketing, University of Pretoria


Q&A Session


Closing and End of Webinar

Expert presenter
Event Sponsor

About Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We believe your business deserves better software – software that’s ready to go, easy to set up and use, and requires minimal customisation – backed by our world-class support. Today, over 40 000 customers trust our software to run their business.