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Service Operations
That Just Works

Modernise, automate and
optimise ITSM and ITOM


18 August 2022 | Online
A complimentary ITWeb webinar brought to you in partnership with ServiceNow

Register for the Webinar

Date: 18 August 2022

Time: 10:00 (GMT+2)

Duration: 60 minutes

Find out how to get AI-driven self-healing IT operations for work that just works

IT organisations in large enterprises are facing an explosive demand for new digital services, but they are challenged in delivering: budgets aren’t keeping pace with demand, existing siloed tools and processes don’t scale, complexity is increasing exponentially, and decentralised IT models are posing major governance challenges. In this competitive and fast-changing environment, Artificial Intelligence is the answer to IT Operations that support business at speed.

According to Gartner, 30% of large enterprises will be using AI for IT operations (AIOps) platforms by next year, while IDC reports in its Top 10 Predictions for Digital Infrastructure that by 2026, 90% of G2000 CIOs will use AIOps solutions to drive automated remediation and workload placement decisions that include cost and performance metrics, improving resiliency and agility.

ServiceNow, in partnership with ITWeb, invites you to this event to learn why ServiceNow is the market leader in bringing together services and operations on a unified cloud platform, and adopting a phased approach to modernisation, automation, and optimisation, to break down silos, accelerate service delivery, improve service quality, and increase efficiency.

See how you can run your IT service and operations management on a single platform, slashing costs and boosting efficiency – without the need for additional human intervention. Discover hyperautomation and modern design that accelerates productivity and makes work, work. Intelligently.

Why should you attend?

Discover why AIOps is the future for business that works

Learn how to overcome IT operations complexity

See how major enterprises have achieved measurable improvements using AIOps

Find out why ServiceNow is the leader in modernising, automating and optimising ITSM and ITOM




James Francis, writer and ITWeb Brainstorm contributor


The move to AI-enabled ITSM & ITOM

Warren Olivier, Financial Services Lead – South Africa, ServiceNow


Measurable improvements achieved with smart, consolidated IT Operations management

Vishal Maharaj, Senior Solution Consultant, ServiceNow


The ServiceNow value proposition and demo

Warren Olivier, Financial Services Lead – South Africa, ServiceNow


Q&A and closing

James Francis, writer and ITWeb Brainstorm contributor

Who should attend?

This event is for you if you are tasked with IT operations or service management within a large enterprise, including:

Heads of IT Operations, Service delivery heads, Heads of NOCs & SOCs, Automation leads, RPA leads, Service management leads, Control tower leads, Monitoring teams, Enterprise operations management teams

Event Sponsor

About ServiceNow

ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work.

For more information visit: www.servicenow.com