Companies that perform better know their customers better.
Customers’ expectations have changed. Covid and smart delivery management made customers the centre – goods meet them where they are – at home, in their cars and in 60 minutes or less.
Heightened customer expectations with increased competition means that every company needs to do better.
But this isn’t as easy as it sounds.
Technologies go wrong and often legacy systems make implementing new technology difficult.
In this webinar, AWS, Salesforce and Synthesis share their tools to overcome obstacles and transform your customer experiences, including Amazon Connect, Salesforce Service Cloud, real-time telemetry and smart chatbots.
Discover the solutions & trends that will revolutionise customer service
Find out how to tap into genuine customer insight
Learn how local & global companies are meeting customer expectations
Understand how to successfully use personalisation, machine learning & artificial intelligence
How AWS drives successful customer service
How Salesforce drives successful customer service
How Synthesis drives successful customer service
Panel Discussion – customer service of the future
Q&A and closing