Social and content-driven e-commerce is driving massive growth for Asian e-commerce giants, says Calvin Huang, e-commerce product and solution architect specialist at Huawei Cloud.
Social media becomes strong HR tool for SA recruiters
South Africa’s high unemployment rate, coupled with growing internet penetration and mobility, position social media as a powerful recruitment channel.
Leveraging omnichannel can dramatically improve debt collection, customer service
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.