Understanding the customer’s perspective and showing empathy can significantly enrich CX for the business, says Tshidi Machaba, Group Head of Sales at inq.
Mastering financial agility: The power of predictive planning
Predictive planning represents a paradigm shift from traditional reactive planning approaches to a proactive, data-driven planning methodologies, says Ignatius Richards, business unit manager at Decision Inc. SA.
With the rise of AI helping cyber criminals orchestrate attacks more effectively, security has turned into an AI-driven arms race, says Callan Abrahams, principal AI consultant at iOCO.