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5:40
Telviva4 Apr

Leveraging omnichannel can dramatically improve debt collection, customer service

It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.

5:10

Smartz Solutions replaces legacy contact centre application at Ticketpro

Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.

4:40

Faranani DocTec and SANRAL – on the road to efficiency

The implementation of the OpenText Intelligent Capture and OpenText Extended ECM platforms offered SANRAL a way to transparently integrate content management to business applications.

2:50

Datacentrix wins Agrimark Supplier of the Year for Information Management Award

Agrimark says it relies heavily on its partners to bring fresh thinking and ideas to the table in their areas of expertise.

7:20

Agile solution to internet downtime

As a tier one IP Transit aggregator with resiliency across more than five subsea cable systems, AgileSP provides uninterrupted capacity to customers.

3:30

Solving SA’s paperless office myth

Documents like contracts, reports and invoices still require printing, often due to regulatory requirements, client preferences or the need for physical records, says says Heinrich Fourie, COO at Symbiosys IT.

3:30

CyberArk launches industry’s first identity-centric secure browser

Secure Browser enables secure access for any identity – human or machine – to any resource or environment from anywhere, using any device.

4:20

Moving to the cloud, are your file transfers keeping up?

The agility with which an enterprise can generate, disseminate and utilise information determines its competitive edge, says Harry Nicholson, product manager for automation at Blue Turtle.

6:10
HarmonyMar 26, 2024

Harmony PMO automates Project Manager Scorecard with PPO

The Harmony PMO needed a better way to see project delivery statuses, identify project pain points and understand other influences on duration.

5:10
EOHMar 26, 2024

EOH revenue drops as CEO Van Coller bids farewell

The IT services firm experiences a marginal reduction in revenue for the six-month period ended 31 January 2024.

2:10
Sophos SAMar 26, 2024

Sophos launches Partner Care to boost mid-market channel

Cyber security-as-a-service company establishes single point of contact to bolster service levels.

2:00

Arch roll-out in Al Raya completed

The supermarket chain in Saudi Arabia contracted Arch Retail Solutions to implement its suite of retail management solutions across the group.