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Tiana Cline

Contributor

Articles

3:40

Can good EX drive better CX?

The connection between key talent retention and acquisition and call analytics.

7:10
Features11 Apr

Shall we play a game?

What does it take to turn an organisation’s biggest cybersecurity vulnerability, its employees, into an engaged, proactive human firewall?

5:20

Cloud adoption in an AI world

Synthesis Software Technologies' Spagnoletti describes the shift he is seeing as local cloud adoption matures, and value goes beyond cost and scalability.

8:20
FeaturesMar 14, 2024

How secure is your network?

Discover the crucial tactics for fortifying your business against cyber threats.

4:00
DevicesMar 12, 2024

Unlocking the power of chat commerce

Chat commerce enables businesses to interact with customers, provide customer support and facilitate transactions using a messaging platform.

4:00
DevicesMar 11, 2024

How to navigate Africa's messaging landscape

Whether it's part of your marketing strategy or for financial institutions that rely on OTPs, SMS is here to stay, says Stefan van Jaarsveld, product manager for messaging at Cellfind.

5:20
FeaturesMar 6, 2024

The cold reality of cloud migration

The biggest barrier to cloud adoption is not the technology.

4:10
TelecomsFeb 27, 2024

Unlocking access, online engagement in Namibia

Reverse billing has the potential to reshape the online experience, driving engagement in Namibia's dynamic digital ecosystem, says Cellfind.

4:30

Future trends in HR and payroll solutions

While little changed in the 2000s, the coronavirus pandemic accelerated technology to the point that people now expect fast, easy-to-navigate systems for personal use.

7:50
FeaturesFeb 15, 2024

On the frontline

Navigating an industry-wide shift, CISOs find themselves at the forefront of cybersecurity in a challenging role that balances compliance with risk.

5:00
FeaturesFeb 7, 2024

How to tame your cloud spend

Scared of out-of-control cloud bills? With the right mindset and tools, managing cloud costs doesn’t need to be a full-time job.

5:10
FeaturesJan 11, 2024

DIY or MDRP?

As breaches continue to batter organisations, many companies are curious around whether an MSSP can be the solution to a successful cybersecurity posture.