The Billetterie® Platform is a codeless automation workbench for service processes. It has native modules for service automation, knowledge management, performance management, user management. The Billetterie Platform has been 'verticalised’ to service specific sectors/industries such as Legal Practice Management (Intellectual Property Management, Conveyancing Services, other legal services), Utility Service Management, Enterprise Development Services, etc. Below is a description of the Legal Practice Manager, a flagship vertical offering of Billetterie Software.
Billetterie LPM
Billetterie® LEGAL PRACTICE MANAGER is a specialised cloud-based business solution for law firms. It simplifies the interaction between your law firm practice and your clients. Using a catalog-based interface, clients can apply for, and request services such as litigations, advisory, intellectual property. The system manages the firm-level processes, using pre- defined service level parameters. The logic enables the system to allocate work, facilitate external communications, generate case-related reminders and escalations to ensure timely delivery of the service. It also provides a self-service feature that is facilitated by a chatbot and a knowledge base.
Practice Areas
Intellectual Property, Litigations, Conveyancing, Criminal Law, Business and Compliance, Estate Planning Law, Family Law, Immigration Law, In-House Counsel, Personal Injury Law, Real Estate Law, General Law, Government Law. Others can be added.
Key Features
Portfolio Manager, Events Calendar, Service Level Management, Time and Expense Tracking, Billing & Invoicing, Law Firm Dashboards & Reporting, Matter Management, Task Management, Omnichannel Client Experience, Document Management, Knowledge Management, Security.
Integrations
LPM utilizes the Billetterie platform’s integration feature. The feature optionally supports secure system-to-system integrations, for the purpose of sharing service management information e.g. initiating service requests, reporting, escalations, records archiving. For the intellectual property module, the integration to the national registry is native. This allows the querying of statuses and e-filing of single and multiple applications.
Why Use Billetterie
A flexible and fully customisable solution that handles all case matters and records:
- Scheduling daily activities on the events calendar
- Automating the creation of de- fault tasks or matters.
- Automating the tracking of due dates.
- Default document templates for different practice areas.
- Creating and applying work- flows for day to day tasks.
Address:
SIG House
264 Turbit Avenue
Halfway House
Midrand
SIG House
264 Turbit Avenue
Halfway House
Midrand
Tel: 0113127582
Fax: 011 312 7584