Business May 31, 2022

Workforce optimisation critical in world of remote work

A workforce management system saves team leaders significant time and allows for effective monitoring.


Guide to contact centre reporting

By using the right tools and techniques, you can make your reporting more accurate and actionable.

Customer Contact Mar 30, 2021

Maestro by Quality Connect

Quality Connect’s Maestro platform is a contact centre suite that helps you manage omnichannel interactions with your customers.