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Business May 31, 2022

Workforce optimisation critical in world of remote work

A workforce management system saves team leaders significant time and allows for effective monitoring.

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Guide to contact centre reporting

By using the right tools and techniques, you can make your reporting more accurate and actionable.

3:50
Customer Contact Mar 30, 2021

Maestro by Quality Connect

Quality Connect’s Maestro platform is a contact centre suite that helps you manage omnichannel interactions with your customers.