Telviva One’s international communication platform allows users to switch between UK and South African communication personas and present local numbers in each country.
As customer communication requirements evolve, businesses must be able to support the channel of their customers' choice and enable consumers to self-service, says Martie de Beer, CCaaS executive at Telviva.
The Call2Teams solution eliminates the need for expensive additional voice licences and reduces complex and costly implementation processes, says Telviva.
AI is playing an increasingly important role in driving customer and staff engagement by automating routine tasks and enhancing personalisation, says David Meintjes, CEO of Telviva.
