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BPO News Archive


EOH acquired the firms to bolster its technology applications, software and consulting solutions capabilities, augment its BPO service offerings and enhance its industrial technology capabilities..
Business process outsourcing (BPO) solutions provider Merchants has unveiled a multimillion-rand Australian offshore business process services (BPS) campaign, iSelect, which will be serviced from Cape Town..

Tender Watch: December madness

2 Dec 2016 Tender Watch
By Kimberly Guest

Department of Economic Development, KwaZulu-Natal A service provider to establish, recruit, train and place 25 BPO learners for the BPO Call Centre Electronics Hub. Tender no: Information: Technical: Linley Nadasen (033) 264 2563, e-mail: .
Having provided superior services and quality support to many international companies, the footprint of South African BPO companies has been deeply entrenched..
WNS Global Services South Africa, a leading global business process outsourcing (BPO) company, was recognised as the Best Large International Outsourced Contact Centre provider in South Africa for the second year running at the BPESA National Industry Awards, held at the Cape Town International Convention Centre..
According to Johann Kunz, Managing Director of WNS South Africa, this expansion marks a significant milestone for the organisation. "By opening a multi-customer shared services centre of this kind in South Africa, we are extending the range of services we can offer our clients, both locally and abroad.

WNS unveils skills development academy

26 Oct 2016 Computing
By Regina Pazvakavambwa

The BPO industry in SA has grown in the past 10 years and international entities are looking to outsource complex services instead of just voice, says WNS's Johann Kunz..
"We are cognisant of MTN's strategic objectives and what the company seeks to achieve by adopting the hybrid call centre model. The wealth of experience we have in running such facilities, coupled with our depth of BPO, will enable us to help MTN to deliver on its mandate and strategic objectives," Pike says.
As IT adoption grows from BFSI to manufacturing to healthcare industries, the dependency on it infrastructure and protection of business' critical data becomes of paramount importance for CXOs. Their prime concern is not only to protect valuable business data, but also to protect the identity of users for organisations depending on consumer data, such as BFSI, ecommerce, BPO/ITeS, etc.
Founded in 2000 as a traditional recruitment agency, the last few years have seen CallForce expand its operations to include both a national presence across Johannesburg, Durban and Cape Town, together with multiple divisions. In addition to its three main areas of operation –  flexible staffing, permanent placement and business process outsourcing (BPO), CallForce is also involved in many other smaller yet complementary areas including payroll, industrial relations and assessment coaching, to name but a few.

EOH growth strategy still working

14 Sep 2016 Financial
By Paula Gilbert

CEO Asher Bohbot says all segments of EOH offerings showed substantial growth during the year. Revenue from IT services increased by 26%, software revenue grew 39%, industrial technology by 37%, business process outsourcing (BPO) by 39% and IT infrastructure by 7%.
Jeff Jacobson, president of Xerox's technology unit, will take over as CEO after the BPO unit is split into a separate, publicly-listed entity..
Ashok Vemuri will become CEO of the business process outsourcing unit after Xerox splits into two publicly traded entities..

Teleforge bucks the trend

4 Feb 2016 Business
By Regina Pazvakavambwa

The weaken rand is providing a huge opportunity for business process outsourcing (BPO) to any foreign country that needs services, says Van Niekerk..
WNS leadership with Best Outsourced Contact Centre Award at BPESA BPO Awards..
The multichannel strategy leveraging is a common practice in the BPO industry. Some larger centres might already be there, but smaller companies might just be starting to develop into these technologies.
The city can rightfully claim its position as one of the leading BPO locations in South Africa, says WNS South Africa..
A recent study on India's business process outsourcing (BPO) industry by the Associated Chambers of Commerce and Industry of India and KPMG shows India is losing about 70% of new business in its BPO industry to competing jurisdictions..
He believes there are opportunities the ICT sector provides, whether it's in the business process outsourcing (BPO) sector, or ICT's role as a catalyst for economic development..
WNS Global Services South Africa, a leading global business process outsourcing company, walked away with five esteemed industry awards at the 2015 BPeSA Business Process Outsourcing (BPO) Regional Awards ceremony..

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