FaceTime Communications warned today that organisations that do not take full control over the use of Web 2.0 applications at work run the risk of data leakage and a reduction in productivity, whether they ban their use or not.
Businesses caught in the middle of the “Facebook face-off” with employees should look to embrace the new Internet, while using technology to control content posted at work to blogs, social networks and from personal Web mail accounts.
“Inhibiting employee use of Web 2.0 applications is a double-edged sword,” says Sean Glansbeek, MD of Seven Days Technologies. “On one hand, it's almost impossible for companies to ban their use with traditional security technologies, on the other, preventing employee use of such widely used tools can curb moral, slow down decision-making and generally impact on day-to-day productivity.”
For employees prepared to go against company policy, FaceTime points out that in most cases, no technical knowledge is required to get applications such as streaming audio and video, file sharing and collaboration tools running on the corporate network. Many of the thousands of Web 2.0 applications now available do the work for the user and bypass conventional firewalls and URL filters by hopping from port to port, using encryption and non-standard protocols, and tunnelling over HTTP.
With strong evidence now emerging that allowing employee access to such sites is beneficial, many organisations are starting to reverse their decisions to ban. However, with no controls in place to manage sites accessed and content posted, companies are still in danger from data leaving undetected, employees posting negative and possibly libellous comments and escalating bandwidth usage.
“While it's much harder to stop employees from doing the wrong thing out of work, if they are on the company network then most organisations have a duty to ensure that all electronic communications is controlled and recorded,” continues Sean Glansbeek. “With the technology available today, there is no excuse in allowing staff to post comments or upload files, without being able to control the content.”
The law is not clear yet over employees making their views clear on social networking sites outside of work. It does not wish to infringe on the freedom of speech, but it also recognises an organisation's need to protect its reputation. The outcome of a few incidents in South Africa, where staff have been fired over making remarks regarding their employers and managers over several posts on Facebook, may show which way the future lies.
Earlier this month, FaceTime launched version 3.0 of its Unified Security Gateway (USG), the first secure Web gateway to combine content monitoring, management and security of Web 2.0 applications, with URL filtering, malware and Web anti-virus protection. USG 3.0 provides granular control of not just Web sites and Internet applications, but also the content posted to blogs, wikis, Webmail and social networking sites such as Twitter, Facebook and YouTube.
A highly visual reporting engine gives an innovative birds-eye view of user behaviour across Web, IM, P2P and social networks. New integration of on-board anti-virus scanning technology in combination with USG's URL filtering and malware engine reduces the risk of Internet-borne malware and viruses.
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