AVT premiers Vendosk

AVT, released its Vendosk at the 2008 Spring KioskCom show at the Mandalay Bay Convention Centre in Las Vegas at a shared booth with Hemisphere West, one of its strategic business partners, according to PR Newswire.

"I have been organising and running KioskCom Self Service Expo for 12 years and AVT's Vendosk is an amazing innovation," said Lawrence Dvorchik, GM of KioskCom Self Service Expo and The Digital Signage Show.

The Vendosk is a vending machine that has interactive features and characteristics similar to a kiosk system but has the capabilities of dispensing a variety of products like a vending system, said James Winsor AVT's director of Engineering and Manufacturing.

Scottish and Southern Energy (SSE), one of the largest energy companies in the UK, has chosen eGain SelfService to further develop its customer service strategy, enabling customers to resolve queries through a sophisticated online portal, states CNN Money.

Once implemented, eGain will help support the organisation's fast-growing customer base, further develop customer loyalty and lower overall support costs.

SSE's extended online presence and the introduction of new services such as e-billing has driven its organic growth, expanding its customer base from 4.5 million in 2004 to 8.5 million in 2007.

According to Computing News, eService software provider Transversal has entered into a worldwide partnership with Wipro Technologies, the global IT services arm of Wipro.

The agreement will combine the respective strengths and expertise of both companies to address customer needs and deliver advanced Web self-service solutions to the financial services sector.

The shift in customer service from assisted banking channels such as branches and contact centres, to self-service channels like the Internet and mobile devices has been increasing rapidly in recent years.