DST International (DSTi), a leading provider of business process management (BPM), investment management and billing solutions, today announced that Hyphen Technology (HYPHEN) has successfully implemented its automated workflow solution, AWD.
HYPHEN is an outsourced application service provider, focusing on delivery of a broad spectrum of financial value-add solutions in the business-to-business environment.
Coenie Theron, Head of Implementation at HYPHEN, said: "AWD easily integrates with multiple host systems and offers role-based interfaces to target groups of users with specific processing needs. AWD's user-controlled workflow can be changed quickly in response to changes in processing volumes without involving programmers."
Marisa Bellini, Director for the Sub-Saharan Africa region at DSTi, said: "We are delighted to have HYPHEN as our newest AWD client in South Africa. DSTi's BPM solution, AWD, is expected to provide HYPHEN with an innovative and efficient foundation to assist them in further improving both efficiency and productivity.
"AWD delivers to Hyphen the power of imaging, workflow, and customer service solutions with next-generation application integration tools, robust process analysis, and an intelligent rules engine. They have automated a significant number of processes that are expected to free up resources to focus on more value-added and critical business operations."
Theron continued: "We provide our clients with a single platform which enables the automated processing, tracking and reconciliation of financial transactions over virtually all payment and collection streams. The implementation of AWD gives us the competitive advantage gained from technology-enabled processing, increased productivity and optimisation of our human capital, and improvement to our internal business processes.
"The main objective of this initiative is to improve HYPHEN's ability to deliver solutions and services that would enable our clients to outperform their competitors."
HYPHEN provides solutions and services to some of the largest corporate companies in SA, including life assurers, short-term insurance companies, furniture retail groups, municipalities, certain banks and pre-paid service providers. AWD provides HYPHEN with well-defined processes and tools to ensure optimisation of all resources.
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