The Nelson Mandela Metropolitan University`s school of ICT is conducting a survey to determine whether the functionality which is now achievable through cellular technology is actually required by its users.
The research focuses on the enhancement available in cellular communications, as well as user privacy and security, through technical applications and services. As such, a key component in the research is the understanding of mobile behaviour and the user`s experience of mobile communications and services.
The survey is based on a study conducted in Germany in 1997, says PhD student and survey leader Jacques Ophoff.
"We are trying to determine whether there is a lack of control over communication from a user`s perspective. Ten years ago, technology was not sophisticated, so although the concept of using a software agent to enhance mobile communications was sound, it could not be implemented. Now, this technology is available, but the features it provides are lacking. We need to find out why these have not been implemented."
In the month that the survey has been live, it has received both local and international response.
A cursory analysis, Ophoff says, reveals users are generally concerned about what information others have, or can gain on them. The majority have also said extra features would enhance and ease cellphone usage.
Projected enhancements
Among the projected enhancements is a feature which allows a caller to send information pertaining to the subject of the call in text format, when the call is being made.
"Much like the subject line of an e-mail," says Ophoff. "This information would be especially helpful to business execs who live with their phones and are often disturbed by calls when on deadline or waiting for specific and important information. Basically, it empowers cellular users by controlling who can contact you, at what time, and about what."
The survey is studying mobile phone behaviour, such as how "literate" users are and how adaptable they are to change. The solutions are aimed primarily at business execs, which make up about 80% to 90% of respondents to the survey thus far.
The university is calling for participants in the survey. The preferred target audience are those who regularly use their mobile phones for both business and social purposes.
Click here to participate.
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