There is a way for IT to increase its value to the business and become more efficient, agile and innovative in today's digital world - a dual approach, says Avanade.
The CRM of today allows for a complete digital transformation to optimise customer sales, service and efficiency and minimise paperwork, forms and standing in lines, says EOH.
ECM is a powerful business tool to extract knowledge, automate procedures, and locate information to better serve planning and control processes, says EOH.