Business process socialisation will allow machines to answer a digitally connected consumer automatically via bots, AI or AR, says Richard Firth, CEO of MIP Holdings.
Should CPA firms add consulting services to their stable?
CPA firms are making a crucial mistake by managing auditing services as if they were consulting practices, which impacts on audit integrity, says Richard Firth, CEO of MIP Holdings.
Investing in STEM skills crucial to SA's development
The basic education sector in SA needs to increase the number of institutions that focus on critical subjects like science, technology, engineering and mathematics, says Richard Firth, CEO of MIP Holdings.
The pace of technological change is seeing certain skills become obsolete, while the demand for new skills rises at an unprecedented pace, says Richard Firth, CEO of MIP Holdings.
Attempts by the department of communications and the Film and Publications Board to impose restrictions on digital channels should be rejected, says Richard Firth, CEO of MIP Holdings.
HR practitioners are uniquely positioned to harness technology to speed up recruiting, boost productivity, and increase efficiencies, says Richard Firth, chairman and CEO of MIP.?
Gamification is becoming the means through which companies are managing their service levels in a digital world, says Richard Firth, CEO of MIP Holdings.
There is much that still needs to be learned about mobile app development in terms of designing, building and deploying really great ones, says Richard Firth, CEO of MIP Holdings.