Automating business processes can help organisations reduce human error, adapt to changing business needs and efficiently schedule their workers.
This is according to Paul Schonborn, sales director at PRP Solutions, who believes organisations that do not use business process automation solutions are, in the long term, not going to be as productive and efficient as they could be.
Companies are struggling to maintain productivity, control labour costs and have high back-office costs, owing to labour-intensive methods of capturing payroll and financial data as well as handling queries, says Schonborn.
Schonborn says organisations that do not look to technology to become efficient will be left behind and become less competitive in their market.
"There is always a continuous drive for organisation to find ways that reduce the cost it takes to provide a service or produce a product. If organisations are not always looking for ways that improve cost, time and efficiency metrics, their competitors who are getting this right will take over. Technology can often assist organisations to improve in these areas."
According to Schonborn, business process automation solutions allow managers to spend more time leading and less time policing and managing workers.
Often managers get caught up in the bureaucracy and administration of controlling, planning and organising their employees and in turn, they shift their focus away from the key aspect of management - leading their teams, adds Schonborn.
The ability to automate the employees' time and attendance in real-time will contribute significantly to their management of time.
Also, by providing a mobile solution using technology such as smartphones and tablets, mobile staff that are required to work remotely or travel for business purposes, can also be tracked in terms of their time and attendance.
In SA, tech-savvy companies like telcos are adopting the automation of business processes faster, says Schonborn, but parastatals and government institutions are slower adopters because of bureaucratic red tape and budget constraints.
Schonborn believes that by automating business processes, SA can become more productive and competitive.
If parastatals in SA automate their processes, it will reduce the cost of production - making the products and services more price-competitive and attractive to foreign investors in some areas, concludes Schonborn.
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