SA's first compliant, cloud-based voice logger launched

South Africa's first secure and compliant cloud-based voice logging solution has been launched by Call Cabinet Southern Africa, a subsidiary of Call Cabinet Corporation USA, an international leader in the provision of enterprise voice logging and call recording solutions.

Developed with state-of-the art CallCabinet call recording technology, using the latest HTML5 Web-based technologies, the new CallCabinet Atmos harnesses the power of the cloud to enable all local organisations to comply with the onerous requirements of the growing body of data and consumer protection legislation that's radically transforming the country's business landscape.

"For the first time, businesses of all sizes are able to become fully compliant from as little as R395 per month - a fraction of the traditional cost of an industrial-strength, secure and flexible call logger," says Matthew Balcomb, CEO of CallCabinet SA.

CallCabinet Atmos delivers complete flexibility, scalability and unlimited storage of all calls and other sensitive data, without the need for any additional hardware or installation services.

"The major difference between CallCabinet Atmos and entry-level, cloud-based call recording solutions is that CallCabinet Atmos has been designed from the ground up to enable compliance with the consumer protection, record-keeping and data security requirements entrenched in a host of South African legislation and regulation," Balcomb explains.

This includes the Electronic Communications and Transactions (ECT) Act; the Financial Advisory and Intermediary Services (FAIS) Act; the Financial Intelligence Centre Act (FICA); the Consumer Protection Act (CPA); and the Protection of Personal Information (POPI) Act; as well as the Payment Card Industry Data Security Standard (PCI DSS).

The solution supports logging across multiple PBX sites or branch offices, with the ability to search, sort and locate calls within seconds. Customer call data is stored in the cloud across multiple servers and geographical locations.

All recorded calls are 100% compliant and are individually secured and encrypted at source, with a rotating encryption methodology that is unique and specific to each individual call.

CallCabinet partners with PBX manufacturers and resellers to deliver its solutions to end-users. Cape Town-based Far South Networks, a leading supplier of IP PBX and SIP Gateway products, recently became the first South African PBX supplier to incorporate CallCabinet Atmos as an option on its product range.