First National Bank (FNB) says it is experiencing connectivity problems with some digital banking services.
In a statement, CIO Mo Hassem explains the issues are "related to network communication channels and these are being resolved with the highest sense of urgency".
The bank has apologised to its customers for the "brief" interruption in its services. It did not indicate when the dilemma arose.
However, its Twitter persona, @RBJacobs tweeted about the issue three hours ago. "Some customers are experiencing slow response times this morning. We are urgently looking into it. Apologise for any inconvenience caused," he said.
Hassem says the bank is implementing its recovery strategy to ensure that all channels are restored as quickly as possible. "Customers are already noting higher service levels through these channels."
In the meantime, says Hassem, its customers are advised to use its branches, ATMs, call centres, cell phone banking and FNB.mobi as all these channels are working normally.
"We are resolving problems with our online banking, banking app and selected point of sale services."
FNB adds it will ensure any fees incurred as a result of the outage will be refunded.
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