Mauro Solimene, VP, Security and API Management Solutions at CA Technologies EMEA, says digital transformation is significantly more than hype – the world is in fact at the beginning of a leap in evolution as significant as the discovery of fire or electricity. "Software is enabling the possibility for all of us to achieve a tailor-made way of life."
Solimene says vast amounts of digital data exist about every individual and even many things. This, he says is enabling consumer goods manufacturers and retailers to start customising products and tailoring services to suit the individual.
"If consumers can buy custom designed, personalised shoes from major manufacturers, they are asking why can't other products, like insurance policies, healthcare services or education, be tailor-made and unique too? Now that we've grown an appetite for unique, tailor-made services, companies are facing the challenge of meeting the need to move beyond broad profiling of customer bases."
Doing so is possible, Solimene says. Software exposes consumer uniqueness, and it is up to business to act on this. Digital identity is a collection of attributes that exposes a ‘mosaic picture' of the individual, their preferences, financial position, behaviour and movements. "It has become possible to build such a large number of attributes that when you blend them together in an orderly fashion, you can picture the customer's face, their behaviour, you can tell how much risk and potential they represent to the business."Solimene believes this paves the way for digital identity banks. "Why not? It's like money. If you put your money in the bank, it's under trusted control and you control who has access to it. It has value. I should be able to use my digital identity like I use money." He notes that search engines and social media players already regard digital identity as something of value. In future, formalised digital identity repositories, or banks, will emerge, offering trusted curatorship of digital identity.
"In this new environment, trust will be the most important thing," he says.
You can't stop progress, and the use of digital identity to improve business is happening already. "But we have to put discipline into this system. We're already losing control of our digital identities. We don't always know who has access to it and what they will do with it. So the question arises – how do we take the convenience of this, but eliminate the risk? Some governments are recognising the power of digital identity and the need to control the use of digital identity."
Software is enabling the possibility for all of us to achieve a tailor-made way of life.
Solimene envisages the emergence of master cyber malls run by trusted service providers such as telcos and utilities, where the digital identities of customers will meet tailored offers from the service providers and their smaller partner merchants, benefiting both consumers and business. The trusted digital relationship and digital identities are the foundation of a new world of business, and a new way for society as a whole, he says.
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