The latest Samsung flagship smartphones hit stores countrywide today, with the tech giant promising aggressive after-sale care, to keep its customers mobile.
Samsung SA announced at the official Galaxy S7 and S7 Edge launch last night that it will guarantee a one-hour turnaround time on S7 and S7 Edge repairs. Users will have to pre-book an allotted time online at one of 10 hubs around the country.
It is not clear if this service is free or if it falls under warranty.
The company says if it is unable to repair the smartphone within the hour, the customer will receive a R200 Oculus voucher.
The Samsung Galaxy S7 and S7 Edge feature fast wired and wireless charging, a hybrid SIM card tray that allows for a microSD card, and water- and dust-resistance.
The recommended retail price of the S7 is R13 999 and the S7 Edge is R14 999.
Tempting extras
The company is prioritising virtual reality (VR). It first released a headset last year, the Gear VR, and coming later this year is a camera to capture 360-degree videos for VR, the Gear 360.
Each S7 or S7 Edge sold on contract or prepaid before 20 March in SA will receive a complimentary Gear VR. Once users have collected their phone, they need to go into the preinstalled 'promotions' app to order the headset, which they will get within three days.
Alternatively, on Saturday, 12 March, users will be able to pick up the Gear VR in person at the Sandton City shopping centre.
Samsung has also partnered with Google to offer an exclusive deal to new S7 and S7 Edge owners. Each device will come with a six-month free subscription to music streaming service, Google Play Music.
In demand
The South Korean firm said pre-orders for the new flagship smartphones had been stronger than expected this year.
However, Koh Dong-jin, president of Samsung's handsets business, did not give a figure or disclose sales targets during a press briefing, Reuters reported.
But he said Samsung expects the S7 to help revive sales in China, the world's top smartphone market where researchers say the Korean firm is lagging its competitors.
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