Johannesburg, 10 Feb 2009
Infor today announced that Foschini, a leading South African retail group, has selected Infor HCM Workforce Management Time & Attendance to boost staff productivity within its fashion, sport, jewellery and homeware stores.
The solution will help increase payroll accuracy; create improved visibility of hours worked by retail staff; and ensure consistent processes across all of Foschini's stores. Following a successful pilot completed in October 2008, HCM Workforce Management Time & Attendance (T&A) will be rolled out for 1 330 stores by early 2010, as well as Foschini's 900 seat call centre by mid-2009.
Previously, Foschini used spreadsheets and had disparate views of staffing patterns. As the organisation expands and labour costs in South Africa increase, it needs to better understand workforce behaviour, and establish benchmarks for improvement. Foschini found that it required a sophisticated T&A system to ensure resources were being deployed effectively and policies were adopted.
Foschini reviewed a shortlist of three T&A solution providers, and selected Infor's solution based on its user friendliness, depth of functionality and the deep domain expertise of the Infor team. Having completed a 78-store pilot, the project team received excellent feedback. Overtime payments were made more quickly and accurately; area managers' time was freed up to invest into planning and sales, and staff retention is anticipated to see a marked improvement.
“We have 16 700 staff across our stores and call centres, including full-time workers, casual workers and flexi-workers. In order to ensure HR policies are adhered to, legal requirements are met and overtime paid quickly and accurately, it was fundamental to have a strong T&A system,” comments Simon New, T&A programme manager, Foschini Group. “We are impressed with the results of our initial pilot and look forward to extending these benefits to the other 1 330 stores within the company over the next 15 months. Based on the pilot, we envisage that the efficiencies will present a fast return on our investment (ROI).”
“It is impossible to manage that which can't be tracked, therefore understanding staff patterns and pay is imperative to running a business such as the Foschini Group of companies,” comments Piers Freeman, senior director, business development, HCM, Infor. “We continually enrich our products to ensure that they are aligned to the needs of our customers across a number of industry sectors, and it is testimony to our domain expertise that large retailers like Foschini are seeing tangible business benefit and ROI as a result of using Infor's Human Capital Management solutions.”
For more information about Infor Workforce Management Time & Attendance, please visit: http://www.infor.com/solutions/hcm.
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