Johannesburg, 24 Jun 2010
FrontRange Solutions, the leading developer of service management solutions for medium-sized and distributed enterprises, today announced the launch of Service Catalog, which introduces a more effective way to create service definitions, design fulfilment workflow, and publish services all within an intuitive, graphical interface, across your company.
FrontRange Solutions Service Catalog was designed with multiple audiences in mind. Now you can provide your internal and external customers with a one-stop shop for all available services, allow service providers to design, publish, and automate the request fulfilment process, and empower business owners to track service consumption, all from an intuitive interface.
As a result, IT can lower operational cost by standardising IT services and driving self-service adoption across your entire organisation.
FrontRange Service Catalog supports the alignment of IT with the business and encourages better communication across the organisation, as well as to enhance service quality and fulfilment performance.
Additional benefits of Service Catalog includes improved visibility across the business; enables the business and customers to gain a clear understanding of the value of IT services and reduces the costs of service delivery.
FrontRange Service Catalog provides dashboards and reporting on service activities, utilisation levels, service level compliance and cost metrics, a drag and drop workflow designer, an engine for workflow automation as well as out of the box request templates to get you started quickly.
More importantly, FrontRange Service Catalog integrates with both your existing FrontRange HEAT and/or ITSM Solution, as well as with most other service management solutions.
Available shortly after the FrontRange Solutions Service Catalog release, FrontRange Solutions will be releasing ITSM 7.0, a major version release of our well adopted, powerful IT service management solution, followed soon after by the highly anticipated release of the new ITSM SaaS platform towards the latter part of the year.
Please contact the sales team at FrontRange Solutions for more information today.
Taking place from 3-4 August 2010, at The Forum, the IT Service Management Conference and Exhibition (SMEXA) brings together leading international and local IT service management experts and industry innovators, as well as a blue-chip audience of IT service management professionals. Book your seat at http://www.smexa.co.za.
For more information, please visit http://www.frontrange.co.za or http://www.smexa.co.za.
Share