Pretoria, 16 Jul 2010
Computer Assisted Telephony Systems (CaTS), one of a number of active business partners for IBM, has announced it will be launching IBM's Tivoli Foundations software solution for small and medium businesses at its Tanzania offices at the end of July.
Johan Grobler, MD of CaTS, said 80% of the company's revenue stems from outside SA, adding that countries like Tanzania “have not been hit as hard by the credit crunch recession as many other First World countries”.
“There is a lot of building development going on in Tanzania, especially in Dar Es Salaam. The difference is that investments are made in cash - not credit. This is one of the reasons why countries like Tanzania have not been as badly affected by the credit crunch as many other First World countries.”
He said while Tanzania is still a “small” market for CaTS, the establishment of its offices in Dar Es Salaam serve as a launch pad into the “surrounding African countries”.
“We expect that sales of Tivoli software from IBM will boost our revenue by around 12% during the next 12 months. We are focusing on the Tivoli Foundations Service Manager and Application Manager solutions - applications that are well-suited to small and medium businesses, especially since IBM launched these special versions, which offer all the necessary features, and yet come in at about half the price of the full-blown Tivoli offering.”
IBM Tivoli Foundations Service Manager is described as a service desk solution designed and priced specifically for smaller and medium sized organisations. It provides focused service desk capabilities, including service request, incident and problem management processes.
IBM Tivoli Foundations Application provides entry level monitoring for the growing medium-sized organisation looking for the right functionality in an easy to use and cost-effective solution. It provides key capabilities to implement application management in the IT environment, including IT asset recovery, network monitoring, and monitoring for key IT elements, such as databases, mail servers and virtual servers.
CaTS is active in a number of African countries, including Tanzania, Lesotho, the DRC and Nigeria.
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