Durban, 11 Nov 2011
VM Consulting, the master distributors of Appian BPM in South Africa and Africa, announced today Appian BPM is a leader in Dynamic Case Management, according to the Forrester Wave 2011.
“Dynamic Case Management is a process solution style that involves a combination of highly structured and yet dynamic exchange of information and collaboration between skilled knowledge workers, customers and support staff. Skilled workers like financial advisors, insurance brokers, lawyers, doctors, nurses, and executives are common examples of a knowledge worker that is empowered and trusted by an organisation to make critical decisions that drive towards a shared business goal,” said Vanessa Miller, Managing Director for VM Consulting.
Miller adds: “Deploying Appian for Dynamic Case Management allows you to build solutions that empower knowledge workers with immediate access to information, enforce applicable rules and policies, collaborate with key personnel, and track performance towards business goals. As an integrated suite solution, Appian BPM Software provides all the necessary components and features to rapidly deliver a custom case management solution for your business.”
Insurance companies, along with law firms and financial institutes, need automated solutions that reduce cost from the back office while also satisfying customer expectations for easier ways to communicate and view product information. From processing applications to underwriting, claims management, matter management, disbursement tracking, FICA and providing account statements, BPM and Dynamic Case Management makes these organisations more competitive.
With Appian's business process management solution, organisations can:
* Provide the right information to end-users in real-time.
* Support customers and independent agents through multi-channel communication strategies.
* Facilitate back-office integrations of legacy systems to improve customer service and become more agile.
* Comply with multiple regulations while securing personal information and maintaining customers' privacy.
* Enhance brand recognition by "going green" and protecting the environment through a reduction in the amount and timeframe of paper retention.
Miller mentioned: “In the past, BPM has been seen as a solution only large enterprise organisations can afford, and we are pleased to present a BPM solution that now caters for all businesses, whether in the cloud or on-premise. Our goal at VM Consulting is to provide a BPM solution for all businesses across the entire African continent that is easy to use, economically viable and provides leading-edge functionality. We believe our partnership with Appian is allowing us to deliver on this goal.”
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