Power outages and flooding caused by Hurricane Sandy disrupted telecommunications services in north-eastern US states yesterday, resulting in spotty coverage for cellphones, television, home telephones and Internet services.
While all the region's telecom service providers were having problems, Verizon Communications, which serves many of the states in the hurricane's path, may have suffered some of the worst damage from the storm to its wireline network.
About 25% of the region's wireless cell towers were out of action after the storm and some 911 emergency call centres were not working, according to Julius Genachowski, chairman of the Federal Communications Commission.
"Our assumption is that communications outages could get worse before they get better," Genachowski told reporters during a conference call, noting that the storm had not ended.
Power outages could disrupt more cell sites if they run out of backup power before commercial electricity services are up and running again.
People lined up at pay-phones in at least one New York neighbourhood, the Lower East Side, today as their phones had either lost coverage, or they had run out of battery power because there was nowhere to charge their phones in the neighbourhood which had lost commercial power.
New York-based Verizon said the storm caused flooding at three Verizon central offices that hold telecom equipment in Lower Manhattan as well as sites in Queens and Long Island.
Its downtown headquarters, which was put out of action 11 years ago by the 11 September attacks, had three feet of water in the lobby at one point. Because of flooding, all its telecom equipment at that office, which serves much of Wall Street and downtown consumers, was knocked out of service.
The company said it was working on pumping out the water in the hope that it could restart its backup power generators in the facility as commercial power services were not yet restored the morning after the big storm hit.
"The bull's eye of the impact is the metro area," said spokesman William Kula, adding that restoring service for the city's financial district was a top priority for Verizon.
Telecom disruptions affect electronic trading as well as corporate operators. The chief operating officer of the New York Stock Exchange, which is expected to open Wednesday, said "lots of telecom infrastructure is down" and that the NYSE was working with big firms to ensure they were testing their systems.
Verizon did not give an estimate as to how many businesses and consumers were affected. Two of three Manhattan central offices were partially flooded and operating minimal services.
Customers served by the damaged central offices will experience "a loss of all services" including TV, Internet, and traditional telephone services, Kula said. Some customers may experience intermittent busy signals for non-emergency calls.
Verizon said its engineers were working on assessing the damage from the early hours. Outside of New York, the company warned that it was also having some trouble.
"Verizon is discovering that many poles and power lines/Verizon cables are down throughout the region due to heavy winds and falling trees," the company said in a statement.
Verizon Wireless, AT&T, Sprint Nextel, and T-Mobile USA said they were dealing with wireless service problems in the hurricane region. Cable operators Cablevision Systems, Comcast and Time Warner Cable also said they were having service problems.
"I think everybody's equipment's going to be damaged, including cellphone towers," Stifel Nicolaus analyst Christopher King said from his Verizon Wireless cellphone in Baltimore.
"Particularly for Verizon, they're clearly going to have the most damage on the wireline side because it's pretty much all of their territory (where the storm hit)," King said.
Sprint Nextel, the number three US mobile provider, said it was seeing outages at some cell sites because of the power outages across all the states in Sandy's path, including New York, New Jersey, Connecticut, Pennsylvania, Washington DC, Maryland, North Virginia and New England.
"[Repair crews] have started on some critical areas but they haven't been able to get to everywhere they need to be," spokesperson Crystal Davis said. She noted that 80 of the company's stores would reopen at noon. Sprint had closed about 180 stores ahead of the storm.
T-Mobile USA said "customers may be experiencing service disruptions or an inability to access service in some areas, especially those that were hardest hit by the storm".
People complained of outages to their cable telephone, Internet and television services from providers including Comcast, Cablevision and Verizon in New Jersey, Connecticut, and New York.
Cablevision said it was experiencing widespread service interruptions primarily related to loss of power. The company said it is working to restore services.
Comcast, whose headquarters is in Philadelphia and serves East Coast states, said that for the majority of customers, "Comcast service should be restored as power comes back on to their homes."
Cellphone service was spotty for top wireless providers Verizon Wireless, AT&T and T-Mobile USA, a unit of Deutsche Telekom, according to some customers.
Verizon Wireless, a venture of Verizon Communications and Vodafone Group, said yesterday afternoon that customers may be experiencing service issues and that about 94% of its cell sites were up and running.
AT&T said it was experiencing some issues in areas heavily affected by the storm. By Tuesday morning, spokesman Mark Siegel said AT&T was in the initial stages of on-the-ground assessment and that it expected "crews will be working around the clock to restore service".
Several Time Warner Cable customers in Brooklyn said their Internet, television and phone services stopped working on Monday night but were back again by Tuesday morning.
Time Warner Cable said while it has not seen any major damage to its infrastructure, its customers who do not have electricity do not have cable services.
Millions of people in the eastern United States awoke on Tuesday to flooded homes, fallen trees and widespread power outages caused by Sandy, which swamped New York City's subway system and submerged streets in Manhattan's financial district.
At least 30 people were reported killed in the United States by one of the biggest storms to ever hit the country. Sandy dropped just below hurricane status before making landfall on Monday night in New Jersey.
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